All posts by Kevin Williams

Kevin Williams is a journalist based in Ohio. Williams has written for a variety of publications including the Washington Post, New York Times, USA Today, Wall Street Journal, National Geographic and others. He first wrote about the online world in its nascent stages for the now defunct “Online Access” Magazine in the mid-90s.

Ask an MSP Expert: Should my MSP have its own company vehicles?

Ask an MSP Expert: Should my MSP have its own company vehicles?

Q: I’m an MSP owner and business is booming. In fact, I’m planning on hiring two technicians to assist me in servicing customers. Should I have them take their own cars on service calls or should I purchase company vehicles?...

/ January 19, 2022
cybersecurity outlook
Cybersecurity in 2022: What’s hot and what’s not

Cybersecurity in 2022: What’s hot and what’s not

This week we feature an MSP’s perspective on what is hot and what is not with regards to cybersecurity in 2022.

/ January 17, 2022 / 2 Comments
2022 Cybersecurity trends: Social engineering, remote work, and training

2022 Cybersecurity trends: Social engineering, remote work, and training

Today, Smarter MSP is continuing its exploration of cybersecurity trends expected to emerge in the year ahead, as well as some surprises from 2021.

/ January 6, 2022
2022 Cybersecurity Outlook, Part 2: Talent Gap, Ransomware, Healthcare

2022 Cybersecurity Outlook, Part 2: Talent Gap, Ransomware, Healthcare

This week, Smarter MSP continues our discussion with Dr. Nur Zincir-Heywood, a cybersecurity specialist and computer science faculty at Dalhousie University in Halifax, Nova Scotia. Key discussion points include specific cybersecurity challenges Canadian businesses need to be paying attention to...

/ December 29, 2021
cybersecurity outlook
2022 Cybersecurity Outlook: Stealth breaches, remote work, and human error

2022 Cybersecurity Outlook: Stealth breaches, remote work, and human error

As 2021 comes to a close, Smarter MSP is talking with some of the best and brightest cybersecurity minds to take stock of the past year and get a sense of what to expect in terms of a cybersecurity outlook...

/ December 20, 2021
MSP Marketing | Ask an MSP Expert
Ask an MSP Expert: An overlooked MSP marketing tool

Ask an MSP Expert: An overlooked MSP marketing tool

Q: I want to grow my MSP business, but most marketing tactics appear to be outside of my budget. Do you have any ideas? MSPs have many tools at their disposal to generate new business: word-of-mouth, conferences, websites, trade shows,...

/ December 13, 2021
‘Tis the Season: Four Cybersecurity Predictions for MSPs

‘Tis the Season: Four Cybersecurity Predictions for MSPs

Cybersecurity is like ice cream or fashion, flavors and fads come and go, but the basics remain the same. 2021 brought a wave of ransomware and a realization that remote work is likely here to stay. Smarter MSP recently chatted...

/ December 8, 2021
Will 2022 be the year of AI in cybersecurity?

Will 2022 be the year of AI in cybersecurity?

A lot of the hype around AI has diminished over the past year as companies struggled to manage their increasingly remote workforces during the pandemic. AI didn’t go away in 2021; it just didn’t grab headlines like the splashy and...

/ December 1, 2021 / 8 Comments
Changes to Gramm-Leach law may mean more business for MSPs

Changes to Gramm-Leach law may mean more business for MSPs

A recent and little-noticed tweak by the FTC to the long-standing Gramm-Leach law could result in more business for MSPs and more oversight for specific enterprises. One of the tricky aspects of being an MSP is navigating the constantly shifting...

/ November 24, 2021
State of cybersecurity report reveals vulnerabilities

State of cybersecurity report reveals vulnerabilities

Smarter MSP has written frequently about the positive impact of employee training on cybersecurity readiness. Education and training are the cheapest and most effective weapons one has against bad actors. A recent report on cybersecurity and privacy underscores the vulnerability...

/ November 18, 2021