All posts by Kevin Williams

Kevin Williams is a journalist based in Ohio. Williams has written for a variety of publications including the Washington Post, New York Times, USA Today, Wall Street Journal, National Geographic and others. He first wrote about the online world in its nascent stages for the now defunct “Online Access” Magazine in the mid-90s.

Ask an MSP Expert: Is 24/7 monitoring necessary for MSPs?

Ask an MSP Expert: Is 24/7 monitoring necessary for MSPs?

Q: I’m the President of a small MSP in Wisconsin and I’m proud of our customer-service and problem-solving skills. However, my last tech goes home for the night at 11 p.m. and if a customer’s servers crash after that point,...

/ February 18, 2019 / 1 Comment
Can sandboxing protect your client’s business?

Can sandboxing protect your client’s business?

When one thinks of a sandbox, what comes to mind are idyllic images of kids playing with buckets, shovels, and miniature-bulldozers on a pleasant summer day. A solid sandbox is a way to contain the kids to a safe area,...

/ February 13, 2019
Is two-factor authentication enough? Not without education, experts say

Is two-factor authentication enough? Not without education, experts say

For what seems like a decade or more, two-factor authentication has been the gold standard of cybersecurity. We’re all used to it by now, and it’s one of the most used tools. You don’t build a robust defense without two-factor...

/ February 6, 2019
Three system weaknesses MSPs should be watching out for

Three system weaknesses MSPs should be watching out for

In the pre-internet age, a virus was something that required a tissue and aspirin, phishing meant you followed around a grunge band, and patching’s tech definition was limited to putting through a phone call. Fast-forward to today, where viruses spread...

/ January 30, 2019
The case for micro-segmentation

The case for micro-segmentation

A recent report by BCC Research shows that the MSP market in the United States will grow from $62.0 billion in 2017 to $94.5 billion in 2021. While banking, insurance, and financial industries continue to dominate an MSP’s clientele, the...

/ January 23, 2019
Are chatbots the next major cyber security threat?

Are chatbots the next major cyber security threat?

Me: “Where can I find a course catalogue online?” SmooSmoo: “Yep, I believe I know this one. 😉 I’ve found there’s an answer for your question, but it is not a public article. You need to login first to reveal the...

/ January 16, 2019
Malicious memes?

Malicious memes?

We’ve all seen them and laughed at them. There’s “Grumpy Cat” or “Be Like Bill.”  In some cases, these memes have racked up over a billion views. That’s almost 20 percent of the world’s population who have been “dancing like the...

/ January 9, 2019 / 1 Comment
6 areas for MSPs to watch in 2019

6 areas for MSPs to watch in 2019

2019. We have a year to get comfortable with those four digits, and it’s a good thing because they will bring quite a few changes to the growing IoT ecosystem and a few security challenges. We know you’re busy unwrapping...

/ January 1, 2019
Can malware physically damage a computer?

Can malware physically damage a computer?

The idea that a computer virus could damage hardware is something that has plagued the cyber community. Some of the more sensational stories out there suggest that it’s possible to send a bomb via email. I stumbled upon this article,...

/ December 19, 2018 / 2 Comments
Ask an MSP Expert: How can MSPs strengthen their clients’ defenses from cryptominers?

Ask an MSP Expert: How can MSPs strengthen their clients’ defenses from cryptominers?

Q: I have some customers with fairly large networks, and one of them is a business college. It seems like all those latent CPUs would be an attractive target for cryptominers. We’ve been taking steps to protect them, but I’m...

/ December 17, 2018