Little reliance on cloud marketplaces to acquire services
Most managed services providers also resell products, so how end customers acquire software still matters in the age of the cloud. In theory, most customers are downloading software from cloud marketplaces that the major public cloud providers have opened. But,...
Relationship between internal IT teams and MSPs evolves rapidly
A survey of 1,000 senior IT leaders conducted by TEKsystems finds that more than a third (35 percent) plan to increase spending on IT outsourcing in 2018, a six-point increase over 2017. Nearly half (47 percent) also reported that spending on...
Threat detection emerges as major opportunity for MSPs
Threat detection appears to be all the rage when it comes to IT security. Both Amazon Web Services (AWS) and Google are becoming much more focused on providing threat detection services. In the case of AWS, that means acquiring sqrll,...
Battle for control of the public cloud intensifies
The fight for control over application workloads moving into the public cloud is starting to resemble a knock-down drag-out brawl. The catalyst for this conflict is the accelerated rate at which application workloads are moving into public clouds. A new...
Co-seller models find increased appeal in the age of the cloud
The way IT vendors have historically sold products and services has revolved primarily around models where a channel partner either resold the product after acquiring it from the vendor or acted as an agent on behalf of the vendor. But,...
Customer loyalty to cloud and IT service providers is not all that high
It turns out that in terms of brand loyalty IT professionals are least loyal to cloud service providers (CSPs) and IT outsourcing/consulting partners. A survey of 535 IT professionals conducted by Spiceworks finds more than 70 percent of IT buyers are...
Most organizations still struggle with fundamentals of IT management
While there’s a lot of well-deserved focus on business and IT innovation these days, the fundamentals of delivering IT services never go away. In fact, a new survey published this week by Syncsort, a provider of data management software, indicates...
Digital assistants to become pervasive in 2018
The one thing made clear this week at the Consumer Electronics Show (CES) is that digital assistants will soon be everywhere. Google, for example, used to the conference to showcase how Google Assistant with challenge rival digital assistant software from...
Digital business transformation emerges as top concern for business leaders
The most important thing any managed service provider needs to understand when wooing a new client is their state of mind. Not every customer has the same priorities. But, a recent survey of 728 business executives and board members conducted...
Awareness of GDPR rights builds slowly in the EU
The first major issue many IT organizations will confront in the new year is the need to comply with the General Data Protection Rule (GDPR) that goes into effect in the European Union (EU) in 142 days. Scheduled to go into...
