MSPs are conflicted when selling managed security services
Managed service providers (MSPs) often find themselves caught between two conflicting interests when it comes to cybersecurity. On the one hand they want to deliver cybersecurity services. But on the other hand, MSPs don’t necessarily want to seem to be...
Waiting for 5G Networking
A cast of thousands descended on the Mobile World Congress 2018 conference this week to await the arrival of 5G networking. The GSMA consortium that puts on the show estimates that by 2025 about 14 percent of all global connections...
Survey Suggests IT Leaders Are in Need of a Lot More Help from MSPs
It appears that more IT projects than ever are being built on a foundation of wishful thinking. A survey of 650 IT decision makers published this week by MuleSoft, a provider of an application programming interface (API) management platform, discovers...
MSPs Need to Put Cloud Application Claims in Perspective
At an Oracle Modern Finance Experience event this past week Dr. Michael Mandel, senior fellow at the Mack Institute of Innovation Management at the Wharton School, forecasted that a total of $2 trillion will be added to U.S. Gross Domestic...
Research Suggests Many Services Providers Already on Brink of Extinction
Most IT services providers are at various points along a IT transformation journey that is being driven by demand for more agility. Today a customer can fire up a virtual machine in a few minutes, but it can still take...
Alert fatigue takes a heavy toll on MSSPs
The average managed security service provider (MSSP) doesn’t want more tools. Their biggest issue arguably is that there are too many tools. Each piece of security hardware and software they deploy generates alerts concerning various security conditions. Most of the...
Modernization of healthcare IT creates major MSP opportunity
There’s not a lot of specifics available yet in terms of how a new alliance between Amazon, JP Morgan Chase, and Berkshire Hathaway will lead to reduce healthcare costs for their employees. The assumption is that all three companies will...
Fast and furious advances in AI are now coming to MSPs
Today, most IT workers can be forgiven for assuming that the complexity of the tasks involved means it’s unlikely advances in artificial intelligence (AI) are likely to impact them any time soon. But as managed service providers (MSPs) continue to...
Little reliance on cloud marketplaces to acquire services
Most managed services providers also resell products, so how end customers acquire software still matters in the age of the cloud. In theory, most customers are downloading software from cloud marketplaces that the major public cloud providers have opened. But,...
Relationship between internal IT teams and MSPs evolves rapidly
A survey of 1,000 senior IT leaders conducted by TEKsystems finds that more than a third (35 percent) plan to increase spending on IT outsourcing in 2018, a six-point increase over 2017. Nearly half (47 percent) also reported that spending on...
