As we approach Global MSP Day on May 26, many MSPs are searching for ways to overcome their common challenges. One MSP success story involves Golden West Technologies, an MSP located in South Dakota that required a RMM solution that provided simple service delivery and setup to reduce the workload of its technicians.
This was critical to Golden West, which delivers managed security, infrastructure, wide-area networking, and unified communications services to state and local governments, banking, healthcare, education, mining, manufacturing, and Native American tribal organizations.
As Operations Manager Chris Brickey explains, “Our managed services focus gives us a geographic advantage as we can remotely deliver a range of IT and security services to a broad mix of customers across the state without adding physical locations or new staff.”
MSP needs more efficient service delivery
Chris leads a team responsible for managing more than 4,000 devices and 160 servers at customer sites throughout South Dakota. Simplifying service delivery has been a top priority. Chris explains:
“Historically, a big challenge using remote monitoring and management solutions for managed security has been difficulty in deployment and trying to manage sites efficiently. Prior to working with Barracuda RMM, our technicians were spending too many hours in setup and not enough on servicing our customers. We needed a simpler way to do our jobs.”
Onsite Manager and Service Plans provide unique value
Golden West Technologies have been using Barracuda RMM since 2013 and continue to find new efficiencies as time goes on. “We rely on Barracuda RMM every day. It’s one of the few RMM solutions that is agentless and this offers even more advantages.”
Using Barracuda RMM, MSPs do not need to install or download a separate application or agent for monitoring and reporting across endpoints. MSPs can simply install the Onsite Manager and remotely support all device types within the customer network. Chris explains:
“Barracuda RMM is very easy to deploy and offers the features we need while still maintaining an easy-to-use interface. It’s agentless so we don’t have to worry about keeping all the agents up-to-date which saves time. When a new device is added to the network, scanning from the onsite manager, along with the auto-include rules, ensure that a device is covered without manual intervention.”
Chris is also using the prebuilt Service Plans to speed up and simplify onboarding. “The Service Plans have enabled us to completely streamline customer onboarding. Now we can add a new customer into the proper plan and automatically apply the specific monitoring, patching, and automation levels for that site. We can onboard 10 new servers in just a few hours compared to a full day’s work previously.”
Barracuda RMM provides record of success to gain new customers
Chris recently signed a three-year renewal for Barracuda RMM. “Barracuda RMM gives us the tools to do our day-to-day management. It has allowed us to be more efficient with the technicians we have and grow our customer base without significantly increasing staff.”
“We get the majority of our new business from referrals by satisfied customers and word-of-mouth. By effectively managing our customers’ networks, we can establish that track record of success that enables us to continuously gain new customers.”
To read about how other Partners are improving their businesses, check out Barracuda MSP’s collection of Success Stories.
To discover how MSPs are overcoming the new challenges they are facing in the channel, register and join in the upcoming Global MSP Day event!
Photo: Kaikoro / Shutterstock
