Tag: 24/7 monitoring

Importance of after-hours servicing in the MSP industry

Importance of after-hours servicing in the MSP industry

Twenty-four seven, after-hours servicing is a fact of life for most MSP teams. This level of service allows MSPs to address and resolve clients’ infrastructure issues regardless of the time of day. It’s necessary to provide this service since downtime...

/ August 12, 2020
Ask an MSP Expert: Is 24/7 monitoring necessary for MSPs?

Ask an MSP Expert: Is 24/7 monitoring necessary for MSPs?

Q: I’m the President of a small MSP in Wisconsin and I’m proud of our customer-service and problem-solving skills. However, my last tech goes home for the night at 11 p.m. and if a customer’s servers crash after that point,...

/ February 18, 2019 / 1 Comment