Tag: 24/7 monitoring
Managed observability services will pick up steam in 2022
Managed observability services will pick up steam in 2022
One of the biggest growth opportunities for managed service providers (MSPs) in 2022 will be the transition away from simply monitoring IT environments to providing true observability based on all the metrics, logs and the distributed traces that can be...
Importance of after-hours servicing in the MSP industry
Importance of after-hours servicing in the MSP industry
Twenty-four seven, after-hours servicing is a fact of life for most MSP teams. This level of service allows MSPs to address and resolve clients’ infrastructure issues regardless of the time of day. It’s necessary to provide this service since downtime...
Ask an MSP Expert: Is 24/7 monitoring necessary for MSPs?
Ask an MSP Expert: Is 24/7 monitoring necessary for MSPs?
Q: I’m the President of a small MSP in Wisconsin and I’m proud of our customer-service and problem-solving skills. However, my last tech goes home for the night at 11 p.m. and if a customer’s servers crash after that point,...
