Tag: Ask an MSP Expert

Ask an MSP Expert is a weekly advice column answering common questions from MSPs and IT service providers. It covers topics ranging from pricing and selling to marketing and communications—and everything in between.

Ask an MSP Expert: How do we protect our healthcare clients’ data?

Ask an MSP Expert: How do we protect our healthcare clients’ data?

Q: We have a growing number of healthcare clients. Maintaining their security used to be not that much different from our other customers, but with the explosion of IoT, there are so many more threats that they are susceptible to....

/ January 14, 2019 / 1 Comment
Ask an MSP Expert: What growth opportunities should we investigate in 2019?

Ask an MSP Expert: What growth opportunities should we investigate in 2019?

Q: In the new year we would like to expand our IT service business. What are some opportunities we should consider pursuing? The new year symbolizes a fresh start — which can be a new chance for your IT services...

/ January 7, 2019
Ask An MSP Expert: Any MSP marketing pitfalls to avoid in 2019?

Ask An MSP Expert: Any MSP marketing pitfalls to avoid in 2019?

Q: What are some MSP marketing mistakes that you see often and how can we avoid them in 2019? In the world of MSP marketing, there are many trends and practices that quickly become popular, and it will suddenly seem...

/ December 24, 2018
Ask an MSP Expert: How can MSPs strengthen their clients’ defenses from cryptominers?

Ask an MSP Expert: How can MSPs strengthen their clients’ defenses from cryptominers?

Q: I have some customers with fairly large networks, and one of them is a business college. It seems like all those latent CPUs would be an attractive target for cryptominers. We’ve been taking steps to protect them, but I’m...

/ December 17, 2018
Ask An MSP Expert: What are some MSP marketing musts for 2019?

Ask An MSP Expert: What are some MSP marketing musts for 2019?

Q: We recently hired a new marketing team member starting in the New Year. While we’ve done marketing for our IT service business in the past, it’s always been in fits and starts. I want to make sure our new...

/ December 10, 2018
Ask an MSP Expert: How can we be more efficient with our time?

Ask an MSP Expert: How can we be more efficient with our time?

Q: As we continue to grow our business, it seems like we have less time in the day to accomplish everything we need to get done. What can we do to save more time? No matter what type of business...

/ December 3, 2018
Ask an MSP Expert: How do I create service level agreements as an MSP?

Ask an MSP Expert: How do I create service level agreements as an MSP?

Q: We recently transitioned to the managed services model, and want to make sure we’ve covered our bases when it comes to monthly contracts. Are there any best practices you can offer for creating a Service Level Agreement (SLA)? Service...

/ November 26, 2018
Ask an MSP Expert: How can we be more successful with email marketing?

Ask an MSP Expert: How can we be more successful with email marketing?

Q: At my MSP, we’ve tried email marketing, and I really think it’s just not for us. We’ve sent out multiple emails to our prospects, and our unsubscribe list has skyrocketed. Even worse, only a few people have clicked on...

/ November 19, 2018
Ask an MSP Expert: How can we effectively manage project workflow?

Ask an MSP Expert: How can we effectively manage project workflow?

Q: We’re experiencing some challenges in managing project workload, which has become more challenging as we’ve added more customers and vendors over time. How can we effectively manage and organize projects when we are working with more than one vendor?...

/ November 12, 2018
Ask an MSP Expert: What if my MSP gets hacked?

Ask an MSP Expert: What if my MSP gets hacked?

Q: Recently, the Department of Homeland Security issued a warning stating that advanced persistent threat actors are now targeting MSPs. We work with customers in highly regulated industries, so we have a lot of sensitive data to protect. What should I...

/ October 15, 2018