Tag: Ask an MSP Expert

Ask an MSP Expert is a weekly advice column answering common questions from MSPs and IT service providers. It covers topics ranging from pricing and selling to marketing and communications—and everything in between.

Ask an MSP Expert: How can my MSP get the most value out of a tradeshow?

Ask an MSP Expert: How can my MSP get the most value out of a tradeshow?

Q: My business is a new managed service provider and we are looking to get our name out there and make some connections in the industry. We’ve heard that a way to do this might be to attend some tradeshows....

/ September 17, 2018
Ask an MSP Expert: Navigating the bid process for government clients

Ask an MSP Expert: Navigating the bid process for government clients

Q:  My MSP has never gone after government business, I have wanted to, but I keep getting scared away by the whole bidding process. How complicated is it? An excellent MSP opportunity may be hiding in plain sight. Many MSPs...

/ September 10, 2018
Ask an MSP Expert: How to effectively manage multiple teams

Ask an MSP Expert: How to effectively manage multiple teams

Q: In the past year, we’ve gone from a three-person team to a team of 13. I have a technical background, but now I’m running several different teams within my MSP business. How can I effectively manage multiple teams? No...

/ September 3, 2018
Ask an MSP Expert: What do I need to teach my customers to keep them safe from ransomware?

Ask an MSP Expert: What do I need to teach my customers to keep them safe from ransomware?

Q: Recently, one of my customers was hit with ransomware and ended up needing to pay a hefty ransom. I’ve tried to warn some of my customers about cyber threats in the past, but I can’t seem to get through....

/ August 20, 2018
Ask an MSP Expert: When should I make the transition to MSP?

Ask an MSP Expert: When should I make the transition to MSP?

Q: I keep hearing that the industry is moving toward a managed services model. I’m not convinced I should take the leap. How do I know when I’m ready to make the transition to become a managed services provider? What...

/ August 13, 2018
Ask an MSP Expert: How can I overcome SMBs’ security fatigue?

Ask an MSP Expert: How can I overcome SMBs’ security fatigue?

Q: When it comes to security, I feel like our SMB customers just want to tune us out! How can I communicate with customers who are tired of hearing about security? As an IT service provider, one of the most...

/ July 30, 2018
Ask an MSP Expert: How can direct mail help move my MSP business forward?

Ask an MSP Expert: How can direct mail help move my MSP business forward?

Q: As a growing MSP, we’re constantly looking for new ways to appeal to our prospects, and we’re ready to try something different. We were thinking about trying direct mail, but I’m not sure how we should go about it....

/ July 23, 2018
Ask an Expert: How can I achieve a better work-life balance?

Ask an Expert: How can I achieve a better work-life balance?

Q: At our MSP, it seems like it’s always go, go, go! Often, I feel like I don’t have much of a life outside of my business. In this industry, can work-life balance be a reality, or is it just...

/ July 16, 2018
Ask an MSP Expert: How can I price managed services appropriately?

Ask an MSP Expert: How can I price managed services appropriately?

Q: At the moment, we’re using pricing tiers at my MSP to standardize our services and make it easier to price out new clients. While this seems to help sales go more smoothly, we’re second guessing ourselves when it comes...

/ July 9, 2018
cyber insurance
Ask an MSP Expert: Why does my MSP need a Cyber Liability Insurance policy?

Ask an MSP Expert: Why does my MSP need a Cyber Liability Insurance policy?

Q: My MSP business is growing, and I’m concerned about staying properly insured. I carry the required insurance on our service vans, and I have a general liability policy that a long-time family friend who is also an insurance salesman...

/ July 2, 2018 / 1 Comment