Tag: Ask an MSP Expert

Ask an MSP Expert is a weekly advice column answering common questions from MSPs and IT service providers. It covers topics ranging from pricing and selling to marketing and communications—and everything in between.

Ask an MSP Expert: Should I monitor my employees?

Ask an MSP Expert: Should I monitor my employees?

Q: Due to the pandemic, my MSP’s employees are now working remotely. I don’t like the idea of “spying” on my employees, but I also miss being able to pop my head in someone’s office to chat and check on work....

/ July 27, 2020 / 1 Comment
Ask an MSP Expert: How can an RMM tool help my MSP business?

Ask an MSP Expert: How can an RMM tool help my MSP business?

Q: I am a relatively new MSP, with two technicians who are keeping up with the demand of several customers. My techs have been asking for a remote monitoring and management tool. Is this necessary, and how can an RMM...

/ July 20, 2020
Helping technicians deliver onsite IT support during COVID-19

Helping technicians deliver onsite IT support during COVID-19

Q: As an MSP owner, what can I do to help my technicians deliver IT support during COVID-19 safely, while still meeting client needs? As many workers continue to be fully-remote, IT service companies are finding themselves forced to send...

/ July 13, 2020
Ask an MSP Expert: How can my MSP promote diversity?

Ask an MSP Expert: How can my MSP promote diversity?

Q: I am an MSP owner with a growing corps of technicians and support staff, but there is a definite lack of diversity. I want my employees to reflect the communities we serve. How can MSPs make their talent pools...

/ June 29, 2020
Ask an MSP Expert: How can we streamline our patch management process?

Ask an MSP Expert: How can we streamline our patch management process?

Q: With the increase of cyber attacks and the growing remote workers, what are some best patch management practices to better protect my customers? Patch management serves as a key defense against cyber threats and is also required to ensure...

/ June 8, 2020 / 4 Comments
Ask an MSP Expert: How can an RMM automate security offerings?

Ask an MSP Expert: How can an RMM automate security offerings?

Q: I have heard that adding an RMM tool can improve delivery of our managed security services offering for customers, specifically through automation. How can an RMM tool do this? If the new situation that MSPs and their clients find...

/ June 1, 2020 / 4 Comments
Ask an MSP Expert: Buying property to run an MSP business on

Ask an MSP Expert: Buying property to run an MSP business on

Q: My MSP business is run out of a rented space in an office complex. My landlord keeps raising the rent, and I’m wondering if buying my own space might make more sense? You are asking a question that is...

/ May 25, 2020
Protecting remote workers from COVID-19 phishing attacks

Protecting remote workers from COVID-19 phishing attacks

Q: One of our customers’ remote workers recently clicked a phishing link. While we were able to prevent the attack from ultimately being successful, this is quite concerning, especially since remote workers are not within a secured network. How can...

/ May 18, 2020 / 1 Comment
Ask an MSP Expert: How email continuity can save an SMB customer

Ask an MSP Expert: How email continuity can save an SMB customer

Q: I understand the purpose of email continuity, but what makes it so valuable that my MSP should offer it to our customers? Which types of SMB customers will need email continuity the most? Email continuity is a very valuable...

/ May 11, 2020
Ask an MSP Expert: How do we protect our healthcare clients’ data?

Ask an MSP Expert: How do we protect our healthcare clients’ data?

Q: We have a growing number of healthcare clients. Maintaining their security used to be not that much different from our other customers, but with the explosion of IoT, there are so many more threats that they are susceptible to....

/ May 4, 2020 / 2 Comments