Tag: help desk
MSP Metric: Help desk ticket differential (+/-)
MSP Metric: Help desk ticket differential (+/-)
One of the biggest struggles in our company’s early years of selling managed services was in the control of ticket flow through our Help Desk. For a while, it appeared that the amount of tickets in our queue kept growing...
Adding AI to your IT help desk could make you more productive
Adding AI to your IT help desk could make you more productive
Imagine it’s 10:00 pm and somehow you have managed to run over your laptop. Typically, that would mean a night of anxiety, waiting until the morning to contact your IT pro to start the process of replacing it. Now imagine...
Growth Hacking for MSPs: Help Desk Optimization
Growth Hacking for MSPs: Help Desk Optimization
If you have been following along with our Growth Hacking for MSPs series of posts, you probably now have a good idea of what growth hacking is and how you can apply the principles to your MSP. We have already...
