Month: July 2024
Google Reviews: The key to MSP success
If you’re considering buying a product, hiring a service provider, eating at a restaurant, etc., what is one of the initial steps you take in your research? If you’re like most people – 99 percent to be exact – your...
Small business confidence on the rise
Small businesses, a main target audience of managed service providers (MSPs), appear to be regaining confidence in the post-pandemic economy. A Small Business Index created by MetLife and the U.S. Department of Commerce finds nearly half (46 percent) say they...
Tech Time Warp: California adopts groundbreaking ergonomics standard
Texting thumb. Mouse shoulder. Computer hunchback. In today’s always-on world, it’s far too easy to overdo your use of technology. You can effortlessly end up on the path toward a repetitive stress injury (RSI). In this edition of Tech Time...
Tales from the security operations center (SOC)
With the frequency and variety of cyberattacks increasing daily, the need for comprehensive security measures has never been more critical. For analysts staffing a security operations center (SOC) for a global extended detection and response (XDR) service, each day brings...
Cybersecurity Threat Advisory: Critical update for Juniper Networks routers
A high-severity vulnerability in Juniper Networks, known as CVE-2024-2973, has been exploited. The following flaw affects some of its router products and users need to address it early enough to avoid exploitation. Review this Cybersecurity Threat Advisory in full to...
Leveraging AI to streamline MSP customer management
In part one of this series, we took a look at how artificial intelligence (AI) can be used to elevate managed service provider (MSP) efficiency and improve MSP operations. Here, we are going to look at how AI can improve...
Cybersecurity Threat Advisory: OpenSSH vulnerability threatens remote code execution
OpenSSH maintainers have released security updates to contain a critical security flaw that could result in unauthenticated remote code execution with root privileges in glibc-based Linux systems. Please review the information in this Cybersecurity Threat Advisory to limit your potential...
Cybersecurity Threat Advisory: Critical GitLab vulnerabilities
GitLab has released multiple security updates that address a total of 14 vulnerabilities. Attackers can exploit one of the vulnerabilities to run pipelines as any user. Read this Cybersecurity Threat Advisory in detail to learn more about how you can...
Wasted IT spending provides opportunity for MSPs
A survey of 503 IT professionals suggests there is much more focus on identifying and preventing wasted spending on applications and IT infrastructure. Conducted by Flexera, the survey finds 37 percent of respondents said wasted spending on infrastructure-as-a-service (IaaS) and...
Cybersecurity Threat Advisory: TeamViewer breach
On June 26, RMM software designer TeamViewer announced a recent breach of their network. According to TeamViewer, no customer data has yet been compromised by this breach. Read this Cybersecurity Threat Advisory in detail to secure your network and devices....
