All posts by Clive Longbottom

Clive Longbottom is a UK-based independent commentator on the impact of technology on organizations and was a co-founder and service director at Quocirca. He has also been an ITC industry analyst for more than 20 years.

Machine learning, deep learning, and artificial intelligence

Machine learning, deep learning, and artificial intelligence

MSP platforms by nature, are ‘chatty.’ Data is being created, not only by the customers using the platform, but by the platform itself. Every device creates data, and it is generally held in some form of syslog data log. Some...

/ March 31, 2020
Don’t reinvent the wheel

Don’t reinvent the wheel

Being an MSP means that you can provide services to your customers where you retain far more control than if you were an independent software vendor (ISV). ISVs who have on-premise software must provide support for implementations across a wide...

/ February 5, 2020 / 1 Comment
Shining light in the darkness: the need for advertising

Shining light in the darkness: the need for advertising

The nightmare for any company is when they know that they have a great product, yet it just isn’t moving in the market because no one knows about it. The company knows that it needs to advertise what it does,...

/ December 5, 2019
The increased need for auditing

The increased need for auditing

The best and the worst thing about modern IT platforms is that they are flexible and change can happen extremely rapidly. So, why do the same capabilities create such diametrically opposite issues?

/ November 11, 2019
When throttling is acceptable

When throttling is acceptable

I have previously written about how important it is to be flexible with customers, allowing the occasional traffic burst to go unnoticed – well, at least as far as the invoice is concerned. The problem is when that traffic burst...

/ September 2, 2019
The new normal – being more flexible as an MSP

The new normal – being more flexible as an MSP

How do you deal with customers who need variable resources? The ones who, for part of the day, or on a cyclic basis of once per week, month, or quarter, show a spike in usage of CPU, network, or storage...

/ August 19, 2019
High availability – table stakes or competitive advantage?

High availability – table stakes or competitive advantage?

Cloud computing has been positioned as a means of providing a highly available platform at a low price. This is true, but only to an extent. We have seen that even big platforms, such as AWS and Google Cloud Platform,...

/ July 8, 2019
Competing with the big guys

Competing with the big guys

As an MSP, it can be a bit daunting when looking around at the competitive market. Sure, there are other MSPs your size, doing pretty much the same things as you. It’s a case of competing on a peer level...

/ June 4, 2019
Microservices and the need for APIs

Microservices and the need for APIs

In my last piece, I discussed how MSPs need to start moving to a microservices architecture to embrace the rise of the composite app, created by pulling together microservices from across a hybrid private/public platform. The issue with such an...

/ May 6, 2019