Focus on self-service to elevate your MSP business
A modern MSP needs to have several customer-facing employees on their team in today’s business landscape. This may include a sales team that can articulate your business’s value proposition, customer service staff to resolve issues, technicians for customer onboarding, and...
Optimizing resources to take your MSP business to the next level
As an MSP, it is imperative to maximize profits while minimizing costs. However, cutting corners to lower capital and operating expenses can be disastrous: platforms can suffer from lower availability and stability levels, which can lead to unsatisfied customers. The...
Becoming a smarter MSP with AI-powered automation
The problem with being a ‘smarter’ MSP is that it may often require investment. For those who don’t have a rainy day fund set aside, it would mean dipping into the revenue to stay competitive and maintain margin, which can...
Pushing the ‘M’ in MSP
At times, it is easy to forget what the actuality of being an MSP is. The provision of one or more services as described in the contract is apparent – and this should be conducted in a way that makes...
What happened to the disruptive start-ups?
As we go through the different generations of technology, various bandwagons have come and gone. Companies starting up with ‘e’ added at the beginning of their name and ‘.com’ added at the end, to name a few, are hard to...
Will AI be the next big thing?
As many a marketing or salesperson will attest, trying to flog the same old, same old becomes troublesome after a while. Something is needed to excite the market – and luckily, technology is an area where there is always something...
The MSP’s guide to services pricing
For managed service providers (MSPs), it’s obvious that pricing is important. Prospects will generally only pay the going market rate, typically driven by your competition’s offering. As such, you must be careful in how you price your service offerings. For...
Security is more than table stakes
Security has always seemed to be at the top of most organizations’ mind. At the same time, it is often a lower priority when setting aside discrete investment. Outsourcing functions to an MSP can be seen by many as a...
How MSPs can prosper with pricing, incentives, and deals
Customers like known costs when it comes to MSP contracts. They tend to dislike the use of variables such as resource or time charges, preferring either per user or per organization charging instead. While this can work for the MSP...
The double-edged sword of AI-chatbots
Why should an organization use an MSP? According to Google Bard, an experimental Google chatbot that is powered by the LaMDA large language model, there are many reasons why an organization should utilize an MSP. Here are a few of...
