Cutting through the complexity of MSP profitability
Do you know if any of your customers are losing you money? It is often reported that any organisation’s profits follow the Pareto principle: 80 percent the profits come from the top 20 percent of the customers. Although this is...
Are you using the right routes to market?
Being an MSP comes with its own challenges. In the early days, the main way to market was to set up a website with enough search engine optimisation terms in it that anyone looking for what you offer would find...
Tips to securing desktops help in the modern work environment
It now looks like hybrid working is here to stay. Although some workers will return to the office on a permanent basis, many others will be working from home (WFH) either permanently or for part of the working week on...
The growing need for multi-region records and data management
The impact of the EU’s General Data Protection Regulation (GDPR) introduced in 2016 with legal enforcement across all EU countries by 2018 has impacted far more than the 27 countries in the European Union (EU), or the broader environment of...
Are you portraying yourself as a strategic partner?
Being an MSP has changed markedly over the years. In the early days (going back as far as being an application service provider or ASP), it was a given that most of the business would come from a web search....
Let’s play acronym salad: Why MFA and SSO should be in your WFH BYOO offering
Previously, I wrote a piece on the role that bring your own office (BYOO) plays as the ‘new normal’ post-COVID environment of decentralised working becomes more widespread. BYOO and working from home (WFH) means that an organisation has far less...
Does Blockchain fit in with being an MSP?
Mention Blockchain and most people’s minds jump straight to cryptocurrencies. In many cases, the second thought that comes to mind is massive resource requirements. Cryptocurrencies are built on top of blockchains – and it is the mining activity to solve...
The importance of DLP and DRM to an MSP
As organisations struggle to come to terms with a hybrid workplace where people are working on a spectrum from full-time in the office to full-time at home, there is one area that should be top of mind for them –...
Moving from BYOD to BYOO: the opportunities for MSPs
Organisations have long struggled to manage the pivot from the use of employer-provided devices to those being sourced and purchased by the employee. The sheer diversity of devices and the lack of the means to monitor, manage, and secure them...
Security is the foundation of an MSP’s relationships with its customers
Everything’s moving along quite nicely: your customer is happy with the service you are providing, there have been no significant service interruptions, costs have remained in line with inflation, and so on. The relationship between the MSP and customer is...
