Doris Au

All posts by Doris Au

Doris is a product marketing manager at Barracuda MSP. In this position, she is responsible for connecting managed service providers with multi-layered security and data protection products that can protect their customers from today’s advanced cyber threats.

Ask an MSP Expert: How can I make sure my customers are secure online?

Ask an MSP Expert: How can I make sure my customers are secure online?

Q: One of my customers recently fell victim to a suspicious download from a fraudulent website. How can I prevent this in the future? Attacks through websites are not uncommon. As cybercriminals become more sophisticated with attack vectors such as drive-by downloads and malvertising,...

/ February 10, 2020
Security Alert: Microsoft Windows Operating Systems

Security Alert: Microsoft Windows Operating Systems

On January 14th, 2020, Microsoft released a handful of critical patches to address security vulnerabilities. These include Windows CryptoAPI, Windows Remote Desktop Gateway (RD Gateway), and Windows Remote Desktop Client. Any machines running 32- or 64-bit Windows 10 operating systems,...

/ January 15, 2020
Content Shield now integrates with Managed Workplace RMM

Content Shield now integrates with Managed Workplace RMM

The modern workforce is becoming more mobile. Often, businesses have remote workers and road warriors with laptops who can connect any time, at any place. Unsurprisingly, this poses security challenges for MSPs tasked with protecting customers who use these devices....

/ December 10, 2019
Ask an MSP Expert: What are some factors to consider before switching our RMM?

Ask an MSP Expert: What are some factors to consider before switching our RMM?

Q: My existing contract with my RMM vendor is coming up and I am contemplating on switching vendors. I want to make sure that I am using the best tool for my budget and needs. I manage roughly 500 endpoints...

/ November 25, 2019 / 2 Comments
How to take a security-centric approach with your RMM

How to take a security-centric approach with your RMM

Q: We recognize that cybersecurity needs to be a priority for our MSP. How can we use the tools we have — or similar tools — to recognize vulnerabilities and anomalies in our customers’ network?  Cybercriminals are very good at...

/ October 14, 2019
Ask an MSP Expert: Should I outsource NOC and Help Desk services?

Ask an MSP Expert: Should I outsource NOC and Help Desk services?

Q: My managed service business is at a stage where we need more technicians to focus on resolving support tickets and provide help desk support. I am debating between hiring a Level 1 help desk agent or outsource to a...

/ September 16, 2019
Ask an MSP Expert: How can I grow my business with existing customers?

Ask an MSP Expert: How can I grow my business with existing customers?

Q: We are constantly trying to grow our business, but the sales process to win a new customer is time-consuming. How can we grow our business with our existing customers? While it is exciting, acquiring new customers is time-consuming and hard to...

/ July 8, 2019
Credential security best practices for your MSP tools

Credential security best practices for your MSP tools

End customers are being targeted and infected with ransomware via their relationships and connections to MSPs, with increasing frequency. Some attackers even go as far as accessing customer credentials from the remote management consoles of the MSP to successfully distribute...

/ June 25, 2019
The best defense against ransomware

The best defense against ransomware

Ransomware has been striking businesses of all sizes, including municipalities, impacting their infrastructures. In the past three months, cybercriminals have successfully attacked six major cities. In each case, the attack brought great inconvenience to the victims. The city of Baltimore...

/ May 21, 2019