Doris Au

All posts by Doris Au

Doris is a product marketing manager at Barracuda MSP. In this position, she is responsible for connecting managed service providers with multi-layered security and data protection products that can protect their customers from today’s advanced cyber threats.

Protecting remote workers from COVID-19 phishing attacks

Protecting remote workers from COVID-19 phishing attacks

Q: One of our customers’ remote workers recently clicked a phishing link. While we were able to prevent the attack from ultimately being successful, this is quite concerning, especially since remote workers are not within a secured network. How can...

/ May 18, 2020 / 1 Comment
Planning for an extended remote workforce

Planning for an extended remote workforce

Over the past week, the remote workforce grew exponentially in an effort to ‘flatten the curve’ against COVID-19. While this is a temporary situation, it could have long lasting effects as businesses and the workforce settle into the new routine....

/ March 24, 2020
Protecting remote employees in the time of Coronavirus

Protecting remote employees in the time of Coronavirus

With the growing concern over the spread of coronavirus, also known as COVID-19, there are a growing number of school closures and companies are encouraging employees to work from home when possible. Bloomberg cited that approximately 29 percent of the...

/ March 10, 2020
Demonstrating your value with Barracuda RMM

Demonstrating your value with Barracuda RMM

Being a managed service provider (MSP) is not easy. Not only do MSPs need to be in tune with the latest and greatest technologies, manage the ever-growing business trends such as cloud computing, remote workforce, secure the right talents for...

/ February 13, 2020
Ask an MSP Expert: How can I make sure my customers are secure online?

Ask an MSP Expert: How can I make sure my customers are secure online?

Q: One of my customers recently fell victim to a suspicious download from a fraudulent website. How can I prevent this in the future? Attacks through websites are not uncommon. As cybercriminals become more sophisticated with attack vectors such as drive-by downloads and malvertising,...

/ February 10, 2020
Security Alert: Microsoft Windows Operating Systems

Security Alert: Microsoft Windows Operating Systems

On January 14th, 2020, Microsoft released a handful of critical patches to address security vulnerabilities. These include Windows CryptoAPI, Windows Remote Desktop Gateway (RD Gateway), and Windows Remote Desktop Client. Any machines running 32- or 64-bit Windows 10 operating systems,...

/ January 15, 2020
Content Shield now integrates with Barracuda RMM

Content Shield now integrates with Barracuda RMM

The modern workforce is becoming more mobile. Often, businesses have remote workers and road warriors with laptops who can connect any time, at any place. Unsurprisingly, this poses security challenges for MSPs tasked with protecting customers who use these devices....

/ December 10, 2019
Ask an MSP Expert: What are some factors to consider before switching our RMM?

Ask an MSP Expert: What are some factors to consider before switching our RMM?

Q: My existing contract with my RMM vendor is coming up and I am contemplating on switching vendors. I want to make sure that I am using the best tool for my budget and needs. I manage roughly 500 endpoints...

/ November 25, 2019 / 2 Comments
How to take a security-centric approach with your RMM

How to take a security-centric approach with your RMM

Q: We recognize that cybersecurity needs to be a priority for our MSP. How can we use the tools we have — or similar tools — to recognize vulnerabilities and anomalies in our customers’ network?  Cybercriminals are very good at...

/ October 14, 2019
Ask an MSP Expert: Should I outsource NOC and Help Desk services?

Ask an MSP Expert: Should I outsource NOC and Help Desk services?

Q: My managed service business is at a stage where we need more technicians to focus on resolving support tickets and provide help desk support. I am debating between hiring a Level 1 help desk agent or outsource to a...

/ September 16, 2019