Doris Au

All posts by Doris Au

Doris is a product marketing manager at Barracuda MSP. In this position, she is responsible for connecting managed service providers with multi-layered security and data protection products that can protect their customers from today’s advanced cyber threats.

How to take a security-centric approach with your RMM

How to take a security-centric approach with your RMM

Q: We recognize that cybersecurity needs to be a priority for our MSP. How can we use the tools we have — or similar tools — to recognize vulnerabilities and anomalies in our customers’ network?  Cybercriminals are very good at...

/ October 14, 2019
Ask an MSP Expert: Should I outsource NOC and Help Desk services?

Ask an MSP Expert: Should I outsource NOC and Help Desk services?

Q: My managed service business is at a stage where we need more technicians to focus on resolving support tickets and provide help desk support. I am debating between hiring a Level 1 help desk agent or outsource to a...

/ September 16, 2019
Ask an MSP Expert: How can I grow my business with existing customers?

Ask an MSP Expert: How can I grow my business with existing customers?

Q: We are constantly trying to grow our business, but the sales process to win a new customer is time-consuming. How can we grow our business with our existing customers? While it is exciting, acquiring new customers is time-consuming and hard to...

/ July 8, 2019
Credential security best practices for your MSP tools

Credential security best practices for your MSP tools

End customers are being targeted and infected with ransomware via their relationships and connections to MSPs, with increasing frequency. Some attackers even go as far as accessing customer credentials from the remote management consoles of the MSP to successfully distribute...

/ June 25, 2019
The best defense against ransomware

The best defense against ransomware

Ransomware has been striking businesses of all sizes, including municipalities, impacting their infrastructures. In the past three months, cybercriminals have successfully attacked six major cities. In each case, the attack brought great inconvenience to the victims. The city of Baltimore...

/ May 21, 2019
Ask an MSP Expert: How can an RMM tool help my MSP business?

Ask an MSP Expert: How can an RMM tool help my MSP business?

Q: I am a relatively new MSP, with two technicians who are keeping up with the demand of several customers. My techs have been asking for a remote monitoring and management tool. Is this necessary, and how can an RMM...

/ April 29, 2019