Doris Au

All posts by Doris Au

Doris is a product marketing manager at Barracuda MSP. In this position, she is responsible for connecting managed service providers with multi-layered security and data protection products that can protect their customers from today’s advanced cyber threats.

Ask an MSP Expert: How to take a security-centric approach with your RMM

Ask an MSP Expert: How to take a security-centric approach with your RMM

Q: We recognize that cybersecurity needs to be a priority for our MSP. How can we use the tools we have — or similar tools — to recognize vulnerabilities and anomalies in our customers’ network?  Cybercriminals are very good at...

/ October 14, 2019
Ask an MSP Expert: Should I outsource NOC and Help Desk services?

Ask an MSP Expert: Should I outsource NOC and Help Desk services?

Q: My managed service business is at a stage where we need more technicians to focus on resolving support tickets and provide help desk support. I am debating between hiring a Level 1 help desk agent or outsource to a...

/ September 16, 2019
Ask an MSP Expert: How can I grow my business with existing customers?

Ask an MSP Expert: How can I grow my business with existing customers?

Q: We are constantly trying to grow our business, but the sales process to win a new customer is time-consuming. How can we grow our business with our existing customers? While it is exciting, acquiring new customers is time-consuming and hard to...

/ July 8, 2019
Ask an MSP Expert: How can we streamline our patch management process?

Ask an MSP Expert: How can we streamline our patch management process?

Q: With the increase of cyber attacks, what are some best patch management practices to better protect my customers? Patch management serves as a key defense against cyber threats and is also required to ensure operating systems and business-critical software are...

/ June 17, 2019 / 3 Comments
Ask an MSP Expert: How can an RMM tool help my MSP business?

Ask an MSP Expert: How can an RMM tool help my MSP business?

Q: I am a relatively new MSP, with two technicians who are keeping up with the demand of several customers. My techs have been asking for a remote monitoring and management tool. Is this necessary, and how can an RMM...

/ April 29, 2019