Kendra Olney Lee

All posts by Kendra Olney Lee

Revenue Generator Kendra Lee is author of The Sales Magnet and founder of KLA Group, a sales consultancy and marketing agency that helps MSPs get seen, get heard, and get traction in their markets.

How to evaluate outsourced lead nurturing providers

How to evaluate outsourced lead nurturing providers

Not all outsourced lead nurturing providers deliver the same value to MSPs and IT providers. Some generate meetings. Others help you build a healthier pipeline by improving qualification, strengthening sales and marketing alignment, and showing exactly where opportunities move or...

/ August 26, 2026
Should your MSP outsource B2B lead nurturing?

Should your MSP outsource B2B lead nurturing?

You want more leads for your MSP and have started discussions about outsourcing B2B lead nurturing. Before you get further along in the process, hit pause. You may not have a problem outsourcing can fix. Key takeaways Outsourced lead nurturing...

/ August 12, 2026
Revenue stalling? Your sales data has the answer

Revenue stalling? Your sales data has the answer

Revenue problems rarely appear overnight. They usually show up in your data first. Lead response times slow. Qualified opportunities disappear. Deals sit in the same pipeline stage. Marketing generates more leads, but conversion rates drop. One salesperson consistently closes more...

/ July 22, 2026
Why AI search isn’t recommending your MSP

Why AI search isn’t recommending your MSP

You’ve poured money into your website, SEO, and content marketing. Yet when prospects use AI search results from ChatGPT, Gemini, or Perplexity to find IT provider recommendations, rival MSPs appear. You don’t. The reason is simple: AI search engines don’t...

/ July 8, 2026
More revenue, less waste: Five lessons for MSP growth

More revenue, less waste: Five lessons for MSP growth

The core of effective marketing isn’t complex: Focus on a few activities that support visibility, credibility, and business development. Don’t believe me? Consider one of the IT services companies we work with. They followed the simple approach outlined below and...

/ June 24, 2026
MRR growth, done right: What MSPs can learn

MRR growth, done right: What MSPs can learn

The core of effective marketing isn’t complex: Focus on a few activities that support visibility, credibility, and business development. Don’t believe me? Consider one of the IT services companies we work with. They followed the simple approach outlined below and...

/ June 18, 2026
Stop pitching services: How to solve problems, build relationships, and win clients

Stop pitching services: How to solve problems, build relationships, and win clients

You don’t want a sales rep for your MSP who is laser focused on finding someone who is ready to buy today. No, you want someone who takes a different approach. A rep who guides conversations, uncovers real challenges, and...

/ May 6, 2026
How sales assessments help MSPs avoid costly hiring mistakes

How sales assessments help MSPs avoid costly hiring mistakes

Resumes and interviews rarely tell the full story. Candidates can present themselves well, but that does not mean they can prospect, reach decision-makers, or sell value. Too often that gap shows up in MSP environments after you’ve gone through the...

/ April 29, 2026
How MSPs can use marketing automation to achieve sales goals faster

How MSPs can use marketing automation to achieve sales goals faster

Key Takeaways Marketing automation eliminates inconsistent follow-up that slows revenue. CRMs, like HubSpot, tie marketing engagement directly to sales execution. Lead scoring helps sales teams focus on real buying signals. Workflow triggers prevent pipeline gaps before they impact results. AI...

/ April 15, 2026
How MSPs grow email lists using LinkedIn

How MSPs grow email lists using LinkedIn

Key Takeaways Treat LinkedIn as the top of a list-building strategy, not the destination. Offer practical resources MSP buyers care about to earn email opt-ins. Use a Pillar–Cluster–Dot–FAQ framework to turn one topic into ongoing LinkedIn engagement. Most IT providers...

/ March 25, 2026