Michael Nelson

All posts by Michael Nelson

Michael started his MSP, TLC Tech, in 2004 and has steadily grown and developed the company in the near two decades since. Currently employing 31 employees (including nine from South Africa), he understands the unique challenges faced by MSPs. As a founder of Scaled Inc., Michael works to assist his peers in the MSP world by streamlining the process of adding talent technicians to their teams. Connect with Michael on LinkedIn to discover how Scaled can place technical talent at your MSP.

Make employee onboarding even more valuable than client onboarding

Make employee onboarding even more valuable than client onboarding

Seasoned MSPs have developed a streamlined, detailed, and foolproof client onboarding process. I’m sure you follow a tested and proven process for bringing on new clients and ensuring they feel attended to. Here’s what I don’t get: why don’t MSP...

/ October 31, 2023