Survey surfaces increased reliance on MSPs
A recent survey of 1,000 IT decision-makers from small and mid-sized enterprises (SMEs) across a variety of industries conducted by JumpCloud, a directory platform provider, suggests that managed service providers (MSPs) are now accounting for a much larger share of...
Need to rein in cloud costs creates opportunities for MSP
According to a pair of recent reports, organizations are becoming sensitive to cloud computing costs more than ever before. This is good news for managed service providers (MSPs) though, as it’s creating new opportunities.
Cloud spending recovers in the third quarter
Spending on cloud infrastructure returned to its previous rates after what appears to be a momentary period of indigestion. International Data Corp. (IDC) estimates spending on dedicated and shared cloud computing environments increased 6.6 percent year-over-year to $18.6 billion in...
Value of managed services contract outpaces overall IT services demand
Despite some macroeconomic headwinds the annual contract value for managed services contracts involving larger enterprise IT organizations increased 16 percent in the fourth quarter of 2021 with a record 2,176 contracts being signed.
Managed observability services will pick up steam in 2022
One of the biggest growth opportunities for managed service providers (MSPs) in 2022 will be the transition away from simply monitoring IT environments to providing true observability based on all the metrics, logs and the distributed traces that can be...
MSPs need to place their 2022 digital business transformation bets now
This past year will be remembered as a time when many managed service providers (MSPs) moved beyond simply being trusted advisors to their clients to become full-fledged strategic partners.
Savvy MSPs never let a crisis go to waste
As Winston Churchill once wryly noted, a good crisis should never be wasted. A zero-day Log4j vulnerability that has roiled enterprise IT organizations, is only the latest in a series of cybersecurity incidents in the last year, that have left...
MSPs need to monitor changing attitudes toward cloud service providers
A survey of 1,000 IT leaders suggests that going into 2022 managed service providers (MSPs) will soon find themselves caught between their loyalty to the major cloud service providers and end customers that believe they are being overcharged for services...
MSPs Need to Provide a Better Digital Experience to End Users
A global survey of 1,000 digital workers and 500 senior IT decision-makers published this week confirms what many managed service providers (MSPs) already know all too well. End users are often their own worst enemies.
Gamification emerges as next major tool for upskilling partners
At its re:Invent conference this week, Amazon Web Services (AWS) revealed it is now employing gamification to encourage partners to improve and expand their cloud practices. AWS GameDay, now available to all AWS partners, is a collaborative learning exercise that...
