Transition to VoIP solutions has some hang-ups to overcome
Voice-over-IP (VoIP) is at the root of many of the more advanced communications and collaboration applications that have been deployed in the past year. But a survey conducted jointly by Spiceworks and CenturyLink suggests there is plenty of room for...
Revenue growth rates rise sharply in 2017 across all classes of clouds
They say a flood lifts all boats, but given the revenue growth rates across the entire cloud computing sector, something more akin to a tsunami is occurring. A report issued this week by Jeffries, an investment banking firm, says the...
Digital business transformation expectations likely to lead to high turnover
Most IT leaders today are being asked by to perform a magic trick. On the one hand, they are being tasked with driving IT that will help materially reinvent the business, also known as digital business transformation. At the same...
Spiceworks report finds IT labor costs likely to rise in 2018
The single biggest expense when it comes to managing IT is IT labor costs. So, when the salaries of IT professionals start to increase it has positive and negative implications for managed service providers. A 2018 IT Career Outlook survey...
Study finds mastering multi-cloud computing is difficult
A funny thing happened on the way to the cloud. IT became more difficult to manage. Most IT organizations today either already are or soon will be trying to manage multiple clouds, primarily for one of two reasons. The first...
Shift to microservices architectures based on containers is on now
Emerging technologies tend to be double-edge swords for managed services providers. They typically create new opportunities for MSPs, but often at the expense of existing revenue streams. The rise of Docker containers along with the Kubernetes orchestration platform employed to...
Reliance on external IT services shows steady gains
A global survey of 890 CIOs shows that the percentage of IT managed by external IT services providers is climbing at a slow but steady pace. Conducted by The Logicalis Group, a reseller and provider of managed IT services, the...
Standard AWS Enterprise Contract heralds wave of change for AWS partners
The coming year promises to be one of great change for managed service providers that partner with Amazon Web Services. At an AWS Global Partner Summit this week, AWS revealed that it is testing a standard Enterprise Contract that it...
Increased consumption of wider variety of cloud services bodes well for MSPs
New data from 451 Research shows the cloud computing market is on track to grow from $28.1 billion this year to $53.3 billion by 2021. That represents a 19 percent compound annual growth rate. But more importantly, the mix of...
Cloud Security Alliance publishes GDPR compliance guideline
Compliance with the European Union’s General Data Protection Rule (GDPR) is moving from a theoretical construct to an existential threat as the May 25, 2018, deadline rapidly approaches. To provide service providers and their customers some guidance on how to achieve...
