Category: Tech Insight
Brownouts make organizations just as blue as outages
Typically, when managed service providers (MSPs) make the initial case for their services much of their focus tends to be trying to determine the number of outages any organization has experienced. The theory is that organizations that have experienced the...
Oracle’s autonomous cloud tools should get you thinking about automation
Even with the shift to the cloud, it’s still up to IT to make sure that Linux is being patched and updated on a regular basis — which is often a tedious job. Oracle announced a product this week to help: a...
Tech Time Warp: NeXTSTEP paved the way for OS X and iOS
Steve Jobs’ story has many fascinating chapters, including the story of NeXTSTEP, the operating system that proved to be the first step toward OS X and iOS.
Gartner analyst lifts veil on IT solution purchasing processes
At the 2019 UK London Managed Services & Hosting Summit this week, a Gartner analyst delivered some “good news.” Gartner research director Mark Paine told conference attendees it’s now only taking customers 50 percent longer to buy an IT solution,...
Ask an MSP Expert: Should I outsource NOC and Help Desk services?
Q: My managed service business is at a stage where we need more technicians to focus on resolving support tickets and provide help desk support. I am debating between hiring a Level 1 help desk agent or outsource to a...
Tech Time Warp: Bank of America introduces ERMA and revolutionizes checking
It’s easy to write checks off as passé, but according to Next Gen Personal Finance, the average American still writes 38 checks a year. Next time you pull out your checkbook, consider the extraordinary staying power of checking technology, which...
MSPs need to embrace Kubernetes to drive hybrid cloud computing
Hybrid cloud computing seems to be one of those goals everyone wants to achieve, but no one is quite sure how to accomplish. Most cloud computing platforms are managed today in isolation from one another. If a managed service provider...
Ask an MSP Expert: How can I convince customers to invest in backup and recovery?
Q: Many SMB customers say they want to be increase their cybersecurity posture, but they decide to forego backup and disaster recovery services. How can I convince them that this is still an essential component to protecting their business? We’ve...
You can experiment with blockchain development tools for free
You might easily have missed it this week, when Kadena, a Brooklyn, New York startup, announced a free private Blockchain as a Service tool in the Azure Marketplace, but it could be more relevant to you than you think. When...
Tech Time Warp: Compaq introduces the Presario and dominates the PC market
If you owned a home computer in the 1990’s, chances are it was a Compaq Presario. Today, the name Compaq might incite nostalgia, but during the 1980’s and 1990’s, Compaq dominated the personal computer market. Compaq was one of the...
