Category: Tech Insight
Salesforce was never about no software
There’s a famous logo that has permeated Salesforce’s marketing messages for years. It’s a red slash over the words “Software” to symbolize “no software.” The truth, though, is that Salesforce has never been about eliminating software; it was about changing the...
3 technology advances that may soon render passwords obsolete
As technology continues to evolve, it looks like the user-name-and-password approach to securing IT systems may finally be heading toward a long overdue retirement. In fact, a new survey from Accenture finds that 77 percent of consumers are now open...
4 news aggregators that help MSPs save time
As an MSP, you know it’s important to stay up to date on the latest tech trends and best practices, but you’re busy. You don’t have the time to search through a bunch of different websites to get the information...
Ask an MSP Expert: How to run more efficient restores for my customers
Q: My MSP business just introduced backup and recovery as a part of our service offering. When we need to perform a restore for a customer, we’re under tight time restrictions and need to get their data back as quickly...
10 IT channel experts who MSPs should follow on Twitter
Most managed service providers know that social media is something they should pay attention to and start using to market their business. (Or at least you keep hearing us talk about why social media marketing is a good thing to...
6 Websites every managed service provider should be reading
As a managed service provider, it’s important to stay informed on the latest tech trends, products, viruses, and data breaches, as well as sales, marketing, and management best practices. Staying up to date on developments in the IT channel will...
Ask an MSP Expert: How to help my health care customer be HIPAA compliant
Q: I just landed a new SMB customer, and they’re my first medical client. How can I make sure I’m doing all the right things to help keep my customer HIPAA compliant, as least as far as their data is...
Video: Reverse incremental backup and recovery explained
There’s a common misconception that backup techniques are interchangeable. Nothing could be further from the truth. Numerous backup techniques have evolved over time, each leveraging available technology and optimized to suit different requirements, use cases, and environments. Many techniques offer...
Ask an MSP Expert: How to respond to a customer asking about reliability
Q: I’m getting close to closing a deal with a new customer, but they’re not that comfortable with technology and seem nervous about backing things up in the cloud. They keep asking about how reliable it really is. What can...
Microsoft moving to smooth Windows 10 migration
IT service providers have made a lot of money over the years helping customers migrate to new versions of the Windows operating system, so it’s understandable if many IT service providers are getting excited about the pending arrival of Windows...
