Tag: AI-chatbots
Focus on self-service to elevate your MSP business
A modern MSP needs to have several customer-facing employees on their team in today’s business landscape. This may include a sales team that can articulate your business’s value proposition, customer service staff to resolve issues, technicians for customer onboarding, and...
View of AI: an expert’s take on its impact
Artificial intelligence (AI) has been a slowly growing part of the cat-and-mouse game between cybercriminal and Chief Information Security Officer (CISO)/Managed Service Provider (MSP) since the first crude AI tools became available decades ago. But AI has exploded into the...
The double-edged sword of AI-chatbots
Why should an organization use an MSP? According to Google Bard, an experimental Google chatbot that is powered by the LaMDA large language model, there are many reasons why an organization should utilize an MSP. Here are a few of...
