Tag: Communication

Ask an MSP Expert: How can I effectively communicate with my SMB customers?

Ask an MSP Expert: How can I effectively communicate with my SMB customers?

Q: One thing that we’ve noticed is that we only talk to our SMB clients when something is wrong. How can we increase communication with our clients—the right way? How often should we reach out to them?  Communication is a...

/ August 26, 2019
How can we maintain efficient communication as our MSP grows?

How can we maintain efficient communication as our MSP grows?

Q: Our MSP has been pretty successful lately, which has allowed us to grow and hire more people. With our team continuing to increase in size, what are some ways for us to maintain the proper communication to make sure...

/ July 22, 2019
Listening to your customers will set you apart

Listening to your customers will set you apart

Recently, I returned to my alma mater, Bryant University, to attend their annual Student Alumni Networking Dinner (SAND). During the event, attendees were seated so that students would have the opportunity to network with alumni who worked in the student’s...

/ May 14, 2019
How to put more jingle in your pocket by staying in touch with your clients

How to put more jingle in your pocket by staying in touch with your clients

I have long stated and taught the importance of FREQUENT and MEANINGFUL communication with your clients, as well as key strategic partners and centers of influence (association directors, sponsors, referral partners, etc.). Practically every business I know fails to do...

/ January 23, 2019
Ask an MSP Expert: How can we better position new products and services?

Ask an MSP Expert: How can we better position new products and services?

Q: We are a fast-paced IT service provider. We are constantly bringing on new customers and adding new solutions to our portfolio. This often presents challenges with communicating new services between our teams—specifically our technical engineers and our sales staff....

/ October 8, 2018
Tech Time Warp: Miss Manners Tackles Computer Etiquette

Tech Time Warp: Miss Manners Tackles Computer Etiquette

You know that writing in all caps equates to shouting online, and that emoticons in professional emails are a no-no, but did you know that Miss Manners has been doling out computer etiquette for almost 40 years? On Aug. 26,...

/ August 31, 2018