Tag: employee engagement
Customer incentives: A proven catalyst for MSP growth
Customer incentives: A proven catalyst for MSP growth
Managed service providers (MSPs) have always cared about customer retention—but now IT vendors are putting real incentives behind it. Amazon Web Services (AWS), for example, is introducing two updates to its partner program next year that reward MSPs for keeping...
Helping clients understand the employee experience
Helping clients understand the employee experience
Just about everyone has been asked to take a short survey after dealing with customer service or other employees. The idea behind these questionnaires is to make sure you were satisfied with the level of service you received. More importantly...
