Tag: IT management
MSPs can reduce costs with site reliability engineers
As the global economy becomes more challenging to navigate, the need for managed service providers (MSPs) to automate more processes becomes even more pronounced. The cost of labor is still the single biggest IT cost, so there is always a...
IT leaders start to move past COVID-19 era
As organizations of all sizes continue to wait and see how the next phase of the COVID-19 pandemic might evolve, a survey of 400 IT leaders at organizations with more than 500 employees suggests IT leaders, in terms of setting...
Meeting strategic IT goals while staying in budget
Ambition in driving customer facing innovation is often dimmed when organizations are faced with the pragmatic reality that their IT budget is consumed by required security projects, “keep the lights on” operations, and desperately needed technology upgrades. Innovation is often...
MSPs need to focus on IT management consolidation
The need to consolidate the management of IT has never been more acute. In the wake of the COVID-19 pandemic organizations of all sizes will be moving to reduce IT costs as much as possible. A survey of 1,300 IT...
MSPs need to get closer to customers in 2020
This time of year, most managed service providers (MSPs) are trying to discern what issues are top of mind for their customers as they gear up to head into the New Year. A recent survey of 500 IT professionals conducted...
Winterizing your IT
From a cybersecurity standpoint, cold and snow don’t make the top 10 list of concerns. Unless snowflakes and sleet pellets become WiFi-connected, winter weather poses little threat. Still, the onset of winter requires some basic preparation for MSPs. Just like...
Survey finds increased appreciation for external IT service provider expertise
Far too many leaders of small to medium businesses (SMBs) still don’t appreciate the strategic role IT can play in the success of their organizations. However, a survey of 250 business executives at organizations with $5 to $50 million in...
The disconnect between cost of email security and effectiveness of internal IT
The single biggest challenge in selling a managed IT service has very little to do with the technology involved. Rather, it’s usually the pride of the internal IT organization that gets in the way of a more rational decision business...
Increased complexity pushes internal IT teams closer to the breaking point
The decision to rely on a managed service provider (MSP) often comes down to the IT skills, or lack thereof, any organization has at hand. The more complex the IT environment, the thinner the level of expertise that can be...
MSPs need to embrace more agile approaches to managing IT
A survey published this week by Google suggests that the rate of change in IT environments that managed service providers (MSPs) will need to absorb in the years ahead is about to significantly accelerate. The global survey of 1,100 business...