Tag: IT management
MSPs need to focus on IT management consolidation
The need to consolidate the management of IT has never been more acute. In the wake of the COVID-19 pandemic organizations of all sizes will be moving to reduce IT costs as much as possible. A survey of 1,300 IT...
MSPs need to get closer to customers in 2020
This time of year, most managed service providers (MSPs) are trying to discern what issues are top of mind for their customers as they gear up to head into the New Year. A recent survey of 500 IT professionals conducted...
Winterizing your IT
From a cybersecurity standpoint, cold and snow don’t make the top 10 list of concerns. Unless snowflakes and sleet pellets become WiFi-connected, winter weather poses little threat. Still, the onset of winter requires some basic preparation for MSPs. Just like...
Survey finds increased appreciation for external IT service provider expertise
Far too many leaders of small to medium businesses (SMBs) still don’t appreciate the strategic role IT can play in the success of their organizations. However, a survey of 250 business executives at organizations with $5 to $50 million in...
The disconnect between cost of email security and effectiveness of internal IT
The single biggest challenge in selling a managed IT service has very little to do with the technology involved. Rather, it’s usually the pride of the internal IT organization that gets in the way of a more rational decision business...
Increased complexity pushes internal IT teams closer to the breaking point
The decision to rely on a managed service provider (MSP) often comes down to the IT skills, or lack thereof, any organization has at hand. The more complex the IT environment, the thinner the level of expertise that can be...
MSPs need to embrace more agile approaches to managing IT
A survey published this week by Google suggests that the rate of change in IT environments that managed service providers (MSPs) will need to absorb in the years ahead is about to significantly accelerate. The global survey of 1,100 business...
Your MSP doesn’t need to be the end-all be-all
As an MSP, you probably have your deep area or areas of expertise that you are rightly proud of. If you provide managed security services, then you understand security. If you provide ERP, then you will be proud of your...
The case for micro-segmentation
A recent report by BCC Research shows that the MSP market in the United States will grow from $62.0 billion in 2017 to $94.5 billion in 2021. While banking, insurance, and financial industries continue to dominate an MSP’s clientele, the...
Increasing investments in IT automation will have profound implications for MSPs in 2019
Arguably, whenever a new use case for IT is being considered, MSPs are presented with one of the best opportunities to engage the customer. In these circumstances, MSPs don’t usually have to contend with as much bias as relying on...