Tag: IT operations
Why many MSPs aren’t seeing returns from AI
A survey of 153 decision-makers at managed service providers (MSPs) that manage Microsoft 365 and Azure cloud services found that 32 percent use AI internally. However, only 12 percent reported measurable productivity gains. The survey, conducted by market research firm...
AI is putting pressure on GSI contract renewals
A recent survey of 112 U.S.-based IT leaders at global enterprises suggests contract renewal discussions with global systems integrators (GSIs) may become more challenging. Market research firm UserEvidence conducted the survey on behalf of BigPanda, an AIOps platform provider. The...
The MSP playbook for agentic AI
For years, AI helped security teams detect threats faster while humans remained responsible for taking action. Agentic AI changes that model. Today’s tools can isolate endpoints, disable accounts, block traffic, and launch remediation workflows automatically. The speed benefits are clear,...
Survey sees larger MSPs embracing AIOps
A global survey of 127 managed service providers (MSPs) with at least $25 million in revenue and more than 500 employees finds that the use of artificial intelligence to manage IT operations has significantly increased. Conducted on behalf of OpsRamp,...
