Tag: SLAs

As the 911 outage proved, anything can go down

As the 911 outage proved, anything can go down

As we embark upon a new year, perhaps with some optimism, it’s always a good idea to understand that there are some things that you can control and some you can’t. Sometimes, in spite of your best efforts, there are...

/ January 4, 2019
Ask an MSP Expert: How do I create service level agreements as an MSP?

Ask an MSP Expert: How do I create service level agreements as an MSP?

Q: We recently transitioned to the managed services model, and want to make sure we’ve covered our bases when it comes to monthly contracts. Are there any best practices you can offer for creating a Service Level Agreement (SLA)? Service...

/ November 26, 2018
Service level agreement
SLAs are key to expanding available market for managed services

SLAs are key to expanding available market for managed services

Over the years the size of the available market for managed services has stubbornly remained less than 25 percent of the total IT market. The reason for this is two-fold. There are a large number of organizations that don’t view...

/ October 10, 2017