Tag: SLAs
As the 911 outage proved, anything can go down
As the 911 outage proved, anything can go down
As we embark upon a new year, perhaps with some optimism, it’s always a good idea to understand that there are some things that you can control and some you can’t. Sometimes, in spite of your best efforts, there are...
SLAs are key to expanding available market for managed services
SLAs are key to expanding available market for managed services
Over the years the size of the available market for managed services has stubbornly remained less than 25 percent of the total IT market. The reason for this is two-fold. There are a large number of organizations that don’t view...
