Month: December 2022
Why adding value is more than simply providing customer support
Don’t confuse providing great customer support with developing strategic relationships. MSPs typically value the former rather than the latter. But here’s the truth: You need both. When you’re delivering customer support, you’re providing value and developing a relationship, but this...
Beware of growing software supply chain attacks
Software supply chain attacks have been increasingly bedeviling the IT space. Recent statistics bear out the dangers of these attacks. According to a study by Israel-based Argon security: Supply chain attacks grew by more than 300 percent in 2021 over...
Software Bills of Material (SBOM) – the next managed services opportunity
There’s a lot of focus these days on the security of open source software that is shining a spotlight on how dependent organizations have become on code created by third-parties that finds its way into multiple applications. Most of that...
Set your MSP up for success by ‘building with the end in mind’
As an MSP owner or manager, regardless of whether you are currently planning an eventual exit, you should always be looking at ways to improve the business, processes, and add value to your MSP where you can. In my MSP.blog,...
Tech Time Warp: Apple, Quicktime, and the long-forgotten San Francisco Canyon Company
Apple’s business strategy includes software and hardware innovations, intuitive user experiences, and attractive product design that is catnip to the creative set. But another arrow in Apple’s quiver is the hard-fought intellectual property lawsuit. Let’s get into this week’s Tech...
2023 outlook – The future looks bright for MSPs
As 2022 comes to an end, we are seeing that the “Great Resignation” due to the pandemic has turned into the “Great Layoff” as the global economy adjusts to current world events. Organizations are now preparing to ride out the...
