Courtney Steinkrauss

All posts by Courtney Steinkrauss

Courtney is an Editorial Associate at Intronis. In her role, she assists in creating and publishing content that helps IT service providers grow their businesses.

Ask an MSP Expert: How to use compliance as an MSP sales tool

Ask an MSP Expert: How to use compliance as an MSP sales tool

Q: I’m an MSP business owner, and we service a variety of small business customers in our area, providing IT services to schools, healthcare providers, and other local small businesses like law firms. My salesperson is struggling to bring in...

/ May 16, 2016
report
Ask an MSP Expert: How to provide reports to my customers

Ask an MSP Expert: How to provide reports to my customers

Q: A few of my small business customers are asking me about their monthly spend on data backup and are looking for some reporting to show them they are getting value from this expense and that everything is backed up...

/ May 11, 2016
office 365
Ask an MSP Expert: How to overcome challenges with selling Office 365

Ask an MSP Expert: How to overcome challenges with selling Office 365

Q: I’m the dedicated sales person at an IT services company, and we’ve typically focused on providing break-fix services. Many of our customers need the SaaS productivity tools in Microsoft Office 365, so we are looking to start selling and...

How advocate marketing can help grow your MSP business

How advocate marketing can help grow your MSP business

Last month I had the pleasure of attending Influitive’s Advocamp conference in San Francisco. If you’re wondering what advocate marketing is, don’t worry, I was, too. The three-day event focused on just that — explaining the purpose and showcasing the...

/ May 3, 2016
Ask an MSP Expert: My sales team is struggling to hit their numbers – how can I help?

Ask an MSP Expert: My sales team is struggling to hit their numbers – how can I help?

Q: We have a sizable sales team at my MSP, and we’re committed to investing in our sales department to grow our business. We have some great new hires on the team, but we’re struggling to reach our new bookings...

/ April 18, 2016
ask an MSP Expert
Ask an MSP Expert: How can I collect and incorporate customer feedback?

Ask an MSP Expert: How can I collect and incorporate customer feedback?

Q: My MSP business is looking to expand, and we’re planning to open offices in other cities and service customers in new verticals. It’s exciting, but I know that as businesses scale there are usually growing pains. Before we start...

/ March 28, 2016
ask an MSP expert
Ask an MSP Expert: When should I sell appliance-based backup versus cloud backup?

Ask an MSP Expert: When should I sell appliance-based backup versus cloud backup?

Q: I’m trying to decide what type of backup to sell to one of my potential customers.  I’ve typically been selling appliance-based backup, but now I’m looking to offer cloud backup as an option. I also want to be able...

/ March 21, 2016
newsletter
Ask an MSP Expert: What should I include in my MSP’s newsletter?

Ask an MSP Expert: What should I include in my MSP’s newsletter?

  Q:  At my MSP, we’ve found that email marketing is an efficient way to reach our customers and prospects. Now that we’re comfortable with it, we want to send an email newsletter. We haven’t done this before and want...

/ March 7, 2016
problem customers
Ask an MSP Expert: How can I get my customers to pay their bills?

Ask an MSP Expert: How can I get my customers to pay their bills?

 Q: One of my customers hasn’t paid their bill for my IT services, and I’m not sure how to approach them about it. What steps should I take to get my customer to pay their bill? Are there any particular...

/ February 29, 2016
Ask an MSP Expert: How should I train a new sales person at my MSP?

Ask an MSP Expert: How should I train a new sales person at my MSP?

  Q: My MSP business is growing, and I’m looking to expand our sales team to focus on bringing in even more business. Right now, my current sales people all started as technicians, and they’re good at speaking to small...

/ February 22, 2016