Ask an MSP Expert: How to help my health care customer be HIPAA compliant
Q: I just landed a new SMB customer, and they’re my first medical client. How can I make sure I’m doing all the right things to help keep my customer HIPAA compliant, as least as far as their data is...
Ask an MSP Expert: How to start a sales call as an MSP
Q: I set up a sales call with an SMB and need some tips on how to begin the conversation. Should I just launch into my sales pitch? What advice can you offer me on what to say and what...
Ask an MSP Expert: How do I respond to an SMB that wants to break up with me
Q: Help! I think one of my SMBs wants to leave me for another service provider. What do I do? Is there anything I can say to convince them to stay? I hate confrontation, but I don’t want to get...
Ask an MSP Expert: How to respond to a customer asking about reliability
Q: I’m getting close to closing a deal with a new customer, but they’re not that comfortable with technology and seem nervous about backing things up in the cloud. They keep asking about how reliable it really is. What can...
Ask an MSP Expert: How to explain malware to my customers
Q: I’m having trouble explaining malware to my customers. Can you define malware in terms they can understand? Also, what tips can I give them to help protect their business from a malware attack? You’re not alone. Every MSP faces...
