MSPs must place training bets carefully
There has always been a fine line between when an emerging IT platform creates enough demand for managed services and when it essentially becomes a commodity that most internal IT teams can manage on their own. Timing that transition is...
Current IT monitoring approaches lead to MSP opportunity
As environments become more complex, the level of satisfaction with existing approaches to IT monitoring is declining. A survey of 500 IT leaders conducted by Method Research on behalf of LogicMonitor finds nearly half of respondents (46 percent) have negative...
Digital business transformation plays to the strength of MSPs
The meaning of digital business transformation has always been in the eye of the beholder. Still, managed service providers (MSPs) should take note of the significant shift towards a greater emphasis on making organizations more resilient and efficient. A survey...
Hybrid cloud automation creates MSP opportunity
IT teams are starting to conclude that cloud automation has become too much of a good thing. A global survey of 535 IT leaders conducted by Broadcom finds that more than 81 percent have multiple cloud automation solutions in place,...
CISA looks to rally RMM community to improve MSP security
The U.S. Cybersecurity and Infrastructure Security Agency (CISA) is now focusing on fixing systematic risks in the remote monitoring and management (RMM) tools that most managed service providers (MSPs) employ. The agency, as part of a Joint Cyber Defense Collaborative...
AI drives the need for managed cybersecurity resiliency services
It is becoming more apparent that phishing attacks that compromise credentials are linked to the rise of artificial intelligence (AI). These attacks will only increase in volume and sophistication, and more organizations must focus on limiting the scope of damage...
DaaS market is finally coming of age
It’s been a long time coming, but it appears that the desktop-as-a-service (DaaS) method for managing IT is finally gaining significant traction. A report from Custom Market Insights values the DaaS market at $6.2 billion in 2023, with a compound...
MSSPs need to stage cybersecurity interventions
A pair of reports conducted separately by Google and Cado Security make it clear that when it comes to cloud security, the biggest issues are mundane lapses that cybercriminals have learned to exploit easily. The Google report, for example, finds...
Biggest obstacle for MSSPs is customer overconfidence
One of the biggest issues any managed security services provider (MSSP) regularly encounters is, despite all evidence to the contrary, many IT and cybersecurity professionals remain convinced they have all the tools and processes needed to secure their IT environments....
PwC report highlights the need for managed services to evolve rapidly
PricewaterhouseCoopers International Limited (PwC) has published a report based on a survey of more than 2,000 business leaders that finds the top 20 percent of high-performing organizations in terms of profit margin, and revenue growth are 4.2 times more likely...
