Category: Better Business
WFH, RTO, Hybrid – What’s best for MSPs?
The pandemic drove employers to allow and enable broad-scale work from home (WFH). Now, as the impact of COVID-19 dissipates, some employers are insisting on a return to office (RTO). This has not gone down well with all employees –...
Proven strategies for MSPs selling cybersecurity
Small and medium-sized enterprises (SMEs) are just as vulnerable to cyberattacks as a Fortune 500 company. According to the U.S. Chamber, a majority (60 percent) of small businesses say cybersecurity threats, including phishing, malware, and ransomware, are a top concern....
AI adoption: Challenges and opportunities for MSPs
An expected boon to IT spending driven by investments in artificial intelligence (AI) may take longer to materialize than expected. A UBS survey of over 120 IT executives found that only 11 percent are running an AI application in a...
Tip Tuesday: Differentiate your service offerings with customization
As the managed services industry becomes more crowded, succeeding as a managed service provider (MSP) requires you to differentiate your service offerings, and to convince your current and potential clients that your company and services will allow them to accomplish...
Major 2025 spike in cloud spending bodes well for MSPs
Gartner is forecasting a 21.5 percent increase in spending on public cloud services in 2025. This increase is forecasted based on the investments in artificial intelligence (AI). The market research firm expects cloud spending to reach $723.4 billion, up from $595.7...
Ask an MSP Expert: Unlocking the power of AI for marketing
As managed service providers (MSPs) continue to explore the potential of artificial intelligence (AI), many are asking the innovative ways they can integrate AI into their operations. Logan Ochitwa and Andrew Down from Vendasta recently shared valuable insights in a...
It is time for MSPs to embrace agentic artificial intelligence (AI)
I am willing to bet that almost every managed service provider (MSP) will, or at the very least, experiment with agentic AI in 2025. Rapid advances of large language models (LLMs) to probabilistically manage tasks have led IT vendors, IT...
Seize the opportunity: Managed platform engineering services
One of the nascent trends in IT that is gaining traction is the rise of platform engineering. This centralized approach focuses on optimizing the application developer experience, striking a balance between the flexibility to use preferred tools or platforms and...
‘Tis the season for ‘special deals’ – or is it?
With Black Friday now stretching over a week (or more in many cases) and overlapping with Cyber Monday, which then blends into holiday deals and New Year specials, it’s hard to miss special offers from early November through the end...
Tip Tuesday: Optimizing network management using GenAI tools
Network systems are becoming increasingly complex, with rising demands for seamless performance. To meet these evolving standards, managed service providers (MSPs) are leveraging generative artificial intelligence (GenAI) to streamline network management. GenAI offers a range of capabilities that enable MSPs...
