Category: Featured
Tip Tuesday: Build a client education kit to reduce security tickets
Like many managed service providers, you may have realized that the number of incoming support desk tickets is too high for your current team to manage. Although hiring more people is one option, empowering users with a client education kit...
What MSPs should know in the age of AI
Employees aren’t waiting for IT’s permission to use AI. They’re connecting ChatGPT plugins, Grammarly, Notion AI, and dozens of other tools directly to work accounts. In many cases, they are uploading sensitive company data to third-party servers that nobody in...
Your MSP does not have a lead problem
Before you spend another dollar on lead generation, check your CRM. If your records are incomplete, your deal ownership is unclear, and you can’t tell where your last ten closed deals came from, more leads won’t help your MSP. They’ll...
Cybersecurity Threat Advisory: PAN-OS GlobalProtect exploit
Palo Alto Networks has confirmed that attackers are actively exploiting a security flaw in PAN-OS GlobalProtect, tracked as CVE-2026-0257 with a CVSS score of 7.8. The vulnerability affects both on-premises firewalls and Prisma Access. Review the Cybersecurity Threat Advisory for...
Cybersecurity Threat Advisory: NinjaOne RMM phishing campaign
A recent phishing campaign is using a legitimate remote access tool to take over victims’ computers, all without deploying malware. This active operation currently targets Brazilian organizations. Attackers trick employees into installing a legitimate software agent that hands over remote...
Tech Time Warp: The Manchester “Baby” and the birth of the stored program computer
At 17 feet long and nearly 7 ½ feet tall — and weighing in at almost a ton — it might seem silly today that the “Small-Scale Experimental Machine” built in 1948 at the UK’s University of Manchester was nicknamed...
AI-driven zero-day threats are reshaping MSP patch management
As artificial intelligence (AI) models become more adept at discovering zero-day vulnerabilities—and generating malware to exploit them—organizations will increasingly turn to managed service providers (MSPs) to accelerate patching as part of a broader effort to strengthen application security. AI models...
Cybersecurity Threat Advisory: Fortinet credential exposure
Security researchers have reported a large-scale “FortiBleed” compromise involving exposed Fortinet/FortiGate firewall and VPN credentials. The incident could affect tens of thousands of devices worldwide. Review the Cybersecurity Threat Advisory now to protect your clients’ systems. What is the threat?...
MRR growth, done right: What MSPs can learn
The core of effective marketing isn’t complex: Focus on a few activities that support visibility, credibility, and business development. Don’t believe me? Consider one of the IT services companies we work with. They followed the simple approach outlined below and...
Cybersecurity Threat Advisory: Microsoft Teams TURN relay exploit
Threat actors are using a custom backdoor to route their command-and-control (C2) traffic through Microsoft Teams’ TURN relay infrastructure. This technique blends malicious traffic with legitimate Teams communications. As a result, attackers can bypass traditional network defenses, maintain covert access...
