Category: Featured
What AI search means for SEO
Every week, my inbox fills up with some version of the same email: “How to rank in AI search.” “Optimize for ChatGPT.” “Your clients are losing visibility. Here’s the fix.” I delete them all. Here’s why. We’ve been here before...
Deepfakes are now an MSP problem
Not long ago, creating a convincing deepfake required a team of specialists, weeks of production, and significant technical expertise. What a difference a few years make. That world is gone. According to the 2026 HYPR State of Passwordless Identity Authentication...
Cybersecurity Threat Advisory: Qilin exploits GlobalProtect flaw
Threat actors are actively exploiting CVE-2026-0257, an authentication bypass vulnerability in Palo Alto Networks PAN-OS GlobalProtect, to gain remote access and deploy Qilin ransomware. The attacks target internet-facing firewalls and Prisma Access deployments, allowing attackers to establish VPN sessions that appear...
The MSP guide to sales accountability
You can’t hold a sales rep accountable with numbers you don’t trust. The CRM says one thing. Meanwhile, the rep says another. As a result, the owner doesn’t know who to believe, so nothing changes. Fox & Crow Group works...
Tech Time Warp: John Bardeen leaves Bell Labs
Even technology giants have personality conflicts at work — and sometimes a new opportunity leads to even greater achievements, like a second Nobel Prize in Physics. That’s an extreme example, but it’s a reminder that even brilliant innovators face workplace...
Cybersecurity Threat Advisory: SonicWall SMA1000 exploits
SonicWall has reported active exploitation of two SMA1000 zero-day vulnerabilities. Organizations should immediately install available hotfixes, as there are no workarounds. Read this Cybersecurity Threat Advisory for more details on how to protect you and your clients’ environments. What is...
The hidden MSP opportunity in AI-built applications
There’s a lot of chatter these days about a so-called “SaaSpocalypse” that could have significant consequences for IT services providers. As more organizations embrace artificial intelligence (AI), they are deploying more custom applications created with AI-powered coding tools. The rise...
Revenue stalling? Your sales data has the answer
Revenue problems rarely appear overnight. They usually show up in your data first. Lead response times slow. Qualified opportunities disappear. Deals sit in the same pipeline stage. Marketing generates more leads, but conversion rates drop. One salesperson consistently closes more...
Why MFA fatigue attacks keep working
MFA was supposed to be a virtual panacea. For a while, it worked well. But attackers found a reliable workaround that requires no sophisticated malware or cryptographic expertise—just patience and an understanding of human behavior. MFA fatigue attacks, also called...
Bad CRM data is costing your MSP more than you think
Your MSP sales forecasting is only as accurate as the data feeding it. That sounds obvious, but I’ve reviewed MSP pipelines where deals that haven’t moved in six months are still listed as “closing next quarter.” The MSP owner looks...
