Category: Featured

Tech Time Warp: Technology and the right to privacy

Tech Time Warp: Technology and the right to privacy

One of the great ironies of modern life: Technology has made life easier, but it’s also made life more complex. It’s great that location data has made the road atlas obsolete, but how much privacy can you reasonably expect when...

/ February 19, 2021
Bring some innovation to your client’s sales departments

Bring some innovation to your client’s sales departments

The heart and soul of every business is the sales team. If you aren’t selling, you aren’t making money, and companies falter when sales slow down. Selling became a huge challenge during the pandemic for many companies, but there are...

/ February 16, 2021
Pioneers in Tech: The first African American PhD in Computer Science

Pioneers in Tech: The first African American PhD in Computer Science

The contributions of the Black community to technology history are only just beginning to be recognized, with “hidden figures” such as NASA’s Katherine Johnson finally receiving the accolades they deserve. Another tech pioneer that should be a household name is...

/ February 12, 2021 / 2 Comments
Data is still what keeps IT leaders up at night

Data is still what keeps IT leaders up at night

The single most important attribute any managed services provider (MSP) can arguably have is empathy for their customers. If the customer doesn’t think their MSP is feeling their pain the odds that they will go find someone else who does,...

/ February 10, 2021
Five Super Bowl commercials from tech companies we can’t forget

Five Super Bowl commercials from tech companies we can’t forget

When it comes to the Super Bowl, not everyone’s a football fan, but we can all agree the commercials are at least half the fun — and the tech industry has contributed some of the most memorable big game ads...

/ February 5, 2021
Helping clients understand the employee experience

Helping clients understand the employee experience

Just about everyone has been asked to take a short survey after dealing with customer service or other employees. The idea behind these questionnaires is to make sure you were satisfied with the level of service you received. More importantly...

/ February 2, 2021
Tech Time Warp: Remembering the magic of GeoCities

Tech Time Warp: Remembering the magic of GeoCities

Like so many relics of the internet, GeoCities is now a common punch line, as the pre-MySpace home of sparkly GIFs and questionable web design. But if you can shuck your too-cool-for-school UX eye, it’s no stretch to appreciate GeoCities...

/ January 28, 2021
Demand for managed security services starts to rise

Demand for managed security services starts to rise

One of the widely expected outcomes of the economic downturn brought on by the COVID-19 pandemic is that more organizations would rely on managed security services. After all, not only would they have fewer resources, the pandemic itself created the...

/ January 27, 2021
MSP teambuilding lessons from the Le Mans challenge

MSP teambuilding lessons from the Le Mans challenge

The story behind the film, “Ford v Ferrari” and the 24 Hour Le Mans’ challenges offer learnings about MSP teambuilding that I believe MSPs can relate to and apply. You may not be trying to win Le Mans, but we...

/ January 26, 2021
Tech Time Warp: SQL Slammer reveals a harsh truth

Tech Time Warp: SQL Slammer reveals a harsh truth

Network admins the world over had a bad weekend in late January 2003. That’s when the SQL Slammer took the world by storm and, in the process, reminded everyone of a harsh truth: A security patch does no good if...

/ January 22, 2021