Category: Featured
Helping clients adjust to the new reality of working
The pandemic has pushed many businesses to close offices and move to entirely working from home. This has led to many adjustments in how people work and what they need from IT. While this may have been thought of as...
Ask an MSP Expert: How can my MSP promote diversity?
Q: I am an MSP owner with a growing corps of technicians and support staff, but there is a definite lack of diversity. I want my employees to reflect the communities we serve. How can MSPs make their talent pools...
Tech Time Warp: Did you forget about the first iPhone?
As ubiquitous as the iPhone is today (and as many competitors as it has inspired), it can be difficult to think back to June 2007, when the first iPhone went on sale. Disrupting the Blackberry world, the iPhone of 2007...
Aligning with the customer for a common cultural base
As we all know, customers come in all shapes and sizes. They have differing points of view on what they want and what you, as the MSP, can provide. This, unfortunately, creates a major issue. Your sales force is not...
SaaS players want to ease creation of digital workflows
With the pandemic forcing businesses to leave the office and work from home, chances are many organizations have turned to cloud services like Box to share files and collaborate. SaaS vendors recognize that customers are moving online much faster due...
Tech Time Warp: Meet Charles Babbage, the father of computing
After celebrating the dads in your life on Father’s Day, consider raising a glass to Charles Babbage, the 19th-century Englishman known as the “Father of Computing.” An independently wealthy man, Babbage was able to indulge in his fascination in mathematics...
Pioneers in Tech: Ada Lovelace and the analytical engine
Many tech pioneers have a similar dossier: male, came of age in the late 1970s, dropped out of college, made millions building computers in their garage/dorm room/basement. Then, there’s Ada Lovelace: an 1800s female with a backstory suitable for a...
Restaurants, MSPs, and the post-pandemic world
“Would you like to supersize that?” Ah, remember the days when that was a simple question about the size of your fries or soda? Now, that question is fraught with cybersecurity issues that can lead to supersized cybersecurity issues.
Rise of DaaS has major implications for MSPs
While it may not be crystal clear how many employees might wind up permanently working from home, it’s apparent there will be a lot more than there were prior to the COVID-19 pandemic. As such, many IT leaders are reevaluating...
Opportunities for MSPs in working from home
Throughout the COVID-19 global pandemic, IT solution providers and managed service providers (MSPs) became essential workers in keeping the small businesses of the world running. In March 2020, service desks found themselves inundated with clients wanting to work from home....