Category: Tech Insight
Managed observability services will pick up steam in 2022
One of the biggest growth opportunities for managed service providers (MSPs) in 2022 will be the transition away from simply monitoring IT environments to providing true observability based on all the metrics, logs and the distributed traces that can be...
Tech Time Warp: Game Over for GameOver Zeus
On Dec. 30, 2016, President Barack Obama announced sanctions related to Russian state-sponsored hacking of the 2016 U.S. presidential election. An individual believed to be involved was already on the FBI’s most wanted list of cybercriminals—one Evgeniy Bogachev, leader of...
MSPs need to place their 2022 digital business transformation bets now
This past year will be remembered as a time when many managed service providers (MSPs) moved beyond simply being trusted advisors to their clients to become full-fledged strategic partners.
Tech Time Warp: Santy worm brings unwelcome gifts
Network administrators had to deal with an unfriendly visitor during the 2004 holiday season: the Santy worm. Written in Perl, this malware targeted servers that hosted online bulletin boards running on the free phpBB software.
MSPs need to monitor changing attitudes toward cloud service providers
A survey of 1,000 IT leaders suggests that going into 2022 managed service providers (MSPs) will soon find themselves caught between their loyalty to the major cloud service providers and end customers that believe they are being overcharged for services...
The greatest show coming to town: The metaverse
Ladies and Gentlemen! Roll up, roll up for the greatest thing you will ever see! Marvel at the way you can live a new life, working from the comfort of your own home. See work as you have never seen...
Pioneers in Tech: Evelyn Boyd Granville, Another Hidden Figure
Although not featured in the popular film, mathematician Evelyn Boyd Granville surely deserves acclaim alongside Katherine Johnson and the other “Hidden Figures” we’ve celebrated in previous installments of Pioneers in Tech. Granville was the second African American woman to earn...
MSPs Need to Provide a Better Digital Experience to End Users
A global survey of 1,000 digital workers and 500 senior IT decision-makers published this week confirms what many managed service providers (MSPs) already know all too well. End users are often their own worst enemies.
Gamification emerges as next major tool for upskilling partners
At its re:Invent conference this week, Amazon Web Services (AWS) revealed it is now employing gamification to encourage partners to improve and expand their cloud practices. AWS GameDay, now available to all AWS partners, is a collaborative learning exercise that...
Ask an MSP Expert: How can I convince customers to add cloud backup?
Q: As an MSP owner, I know how cloud backup serves a vital purpose for protecting my clients’ Microsoft Office 365 environment. How can I best convince my customers that cloud backup is required for Office 365 even if retention...
