Category: Tech Insight

bare metal server
Bare metal servers gain momentum in the cloud

Bare metal servers gain momentum in the cloud

Bare metal servers are a growing niche of the public cloud space, and IT service providers should start paying more attention to it as the nature of the application workloads being deployed in the cloud continues to evolve. Today, a...

/ September 20, 2016
The MSP’s Bookshelf: The Innovator’s Dilemma

The MSP’s Bookshelf: The Innovator’s Dilemma

Technology is constantly changing, and as an MSP you’re at the forefront of what products and services your SMB customers want. With new disruptive technologies coming into the marketplace on a daily basis, it can be hard to keep up....

/ August 18, 2016
What MSPs can learn from the Delta outage

What MSPs can learn from the Delta outage

I should have picked up on the warning signs when I walked into the Indianapolis airport at 6:30 a.m. on Monday morning. A news crew was filming in front of Delta’s ticket counter, and a Delta representative was guiding everyone...

/ August 10, 2016
data center
Delta’s data center trouble illustrates the problem with a single point of failure

Delta’s data center trouble illustrates the problem with a single point of failure

No doubt you’ve probably heard about Delta’s no good, horrible, very bad week. It began early Monday morning when a power failure at its Atlanta data center led to an outage of epic proportion, causing a domino effect in which all its...

/ August 9, 2016
windows 10
Assessing the impact of Windows 10 on MSPs

Assessing the impact of Windows 10 on MSPs

As Microsoft gears up for the second anniversary of Windows 10 next week, managed service providers should plan on seeing a lot more of the latest version of Windows on corporate desktops. Overall, Microsoft claims to have delivered more than 380 million...

/ July 28, 2016
migration
Ask an MSP Expert: How can I make Office 365 benefit my MSP?

Ask an MSP Expert: How can I make Office 365 benefit my MSP?

Q: I’m really worried about customers switching to Office 365. We’ve already made a huge investment in both our infrastructure and getting our techs up to speed on hosting Exchange servers. I know there is a lot of hype about...

/ July 25, 2016
CompTIA study: MSPs gearing up to add more services

CompTIA study: MSPs gearing up to add more services

Managed service providers are ready to expand. A full 59 percent of the 400 U.S.-based MSPs surveyed by CompTIA plan to increase the number of managed services they provide. Managed print services (32 percent), help desks (31 percent), virtual desktops, and database...

/ July 21, 2016
On the occasion of Office 365’s fifth birthday

On the occasion of Office 365’s fifth birthday

Microsoft Office 365 had a momentous birthday this week, turning five years old. It’s easy to forget at this point, but under Steve Ballmer, Microsoft was lukewarm on the cloud. It was only when Satya Nadella took the reigns that...

/ June 30, 2016
technology policy
Technology policy becomes mainstream campaign issue

Technology policy becomes mainstream campaign issue

Regardless of what side of the political aisle anyone hails from, there is some general agreement that more needs to be done by the next President of the United States to make sure the U.S. remains competitive from a technology...

/ June 30, 2016
Time to focus on customer renewal rates in age of the cloud

Time to focus on customer renewal rates in age of the cloud

When it comes to selling IT solutions in the age of the cloud, the biggest change for IT service providers is the emphasis that needs to be placed on customer renewal rates for services that are sold as a subscription....

/ June 23, 2016