Category: Tech Insight
Tech Time Warp: The golden age of Minitel
With all eyes on Paris thanks to the 2024 Summer Olympics, it makes sense to turn our attention to a uniquely French chapter in technology history: the Minitel. You may remember this innovation from your French language textbook, much like...
Tech Time Warp: A look back at Olympics technology innovation
The 2024 Paris Olympics is already being hailed as groundbreaking in the use of artificial intelligence to protect athletes from online abuse and answer their questions quickly via an exclusive AthleteGPT service. But, as you will see in this edition...
The MSP’s guide to finding the AI balance
In my last few posts, I’ve covered how managed service providers (MSPs) can use artificial intelligence (AI) to cut costs, increase margins, and provide new services to customers. In each one, I have touched on how AI is not the...
Tech Time Warp: Fond memories of the Famicom
Whether gamers or not, the NES, or Nintendo Entertainment System console, is ubiquitous with childhood for Americans who grew up in the 1980s and 1990s. But casual observers may not know that before Nintendo brought the NES to the American...
Pioneers in Tech: Nikola Tesla’s vision for wireless communication
This edition of Pioneers in Tech looks at the legend of Nikola Tesla—not only do electric cars bear his name, but also his alternating-current (AC) electric system remains the basis of electricity today. Plus, the “Tesla coil” he invented is...
Small business confidence on the rise
Small businesses, a main target audience of managed service providers (MSPs), appear to be regaining confidence in the post-pandemic economy. A Small Business Index created by MetLife and the U.S. Department of Commerce finds nearly half (46 percent) say they...
Tech Time Warp: California adopts groundbreaking ergonomics standard
Texting thumb. Mouse shoulder. Computer hunchback. In today’s always-on world, it’s far too easy to overdo your use of technology. You can effortlessly end up on the path toward a repetitive stress injury (RSI). In this edition of Tech Time...
Leveraging AI to streamline MSP customer management
In part one of this series, we took a look at how artificial intelligence (AI) can be used to elevate managed service provider (MSP) efficiency and improve MSP operations. Here, we are going to look at how AI can improve...
Tech Time Warp: The curious history of QWERTY
From time to time, your inner Mavis Beacon might wonder about the seemingly nonsensical arrangement of your keyboard. What’s the story behind QWERTY? You’ll find out in this edition of Tech Time Warp! On June 23, 1868, Christopher Latham Sholes,...
Can AI help MSPs improve margins?
Artificial intelligence (AI) is being touted as a magic elixir – whatever the problem is, AI is the answer. Unfortunately, it is not quite ready to do many of the more advanced things that people want to do. However, in...
