Category: Tech Insight
Tech Time Warp: The evolution of videoconferencing
Remember a couple of weeks ago, before you knew the term “social distancing,” when you dreaded your next conference call? Fast forward a few days, and your next Zoom/GoToMeeting/WebEx is your lifeline to the outside world during the COVID-19 pandemic.
Helping your clients work from home
These are trying times for everyone. As more companies seek social distancing to protect their employees from COVID-19, they may be looking to their MSPs for guidance on working from home. Chances are, many of you monitor and manage your...
Tech Time Warp: Twitter takes flight at SXSW 2007
Twitter CEO Jack Dorsey made headlines this year as one of the first big names to pull out of the now-canceled SXSW 2020 — due to the spread of Coronavirus. With the hallways of the Austin Convention Center empty this...
Coronavirus will drive organizations toward MSPs for remote computing expertise
The global spread of the COVID-19 coronavirus is driving more employees to work from home. Meanwhile, many organizations are starting to discover just how unprepared they are to enable every employee to work outside the office. It’s one thing to...
Tech Time Warp: The Leap Year Bug, Y2K’s lesser known counterpart
As we like to chuckle about now, Y2K ended up being a bit of a yawn. But do you recall the year 2000’s other calendar-based tech issue, the Leap Year Bug? Ultimately, it didn’t result in any major catastrophes either,...
The cloud opportunity for MSPs extends well into on-premises IT environments
There’s no doubt that the rate application workloads are moving into the public clouds is starting to accelerate. However, it is less clear what the biggest opportunities are for managed service providers (MSPs). There is money to be made by...
Add to your skill set with free Salesforce training
Recently, we looked at how you could take advantage of free or low-cost resources to learn how to code. Now, we’re going to look at free training offered by Salesforce, a popular set of sales, marketing, and customer service tools....
Free code education resources could help you add value for clients
MSPs are probably best known for acting as the de facto IT departments for small to medium sized businesses. You deal with tasks like software updates, backups, and making sure the IT lights stay on, but there are ways for...
Chatbots could help reduce the customer service burden
Customer service is a key part of running any business, but SMBs struggle with the cost of hiring and training customer service reps. It’s expensive to find quality employees who understand both the products and the business and can act...
Don’t reinvent the wheel
Being an MSP means that you can provide services to your customers where you retain far more control than if you were an independent software vendor (ISV). ISVs who have on-premise software must provide support for implementations across a wide...
