Category: Tech Insight
The trouble with customer satisfaction
A new report suggests that when it comes the customer experience being provided by IT service providers there’s plenty of room for improvement. But, who is ultimately responsible for this state of affairs is debatable. The 2016 Temkin Experience Ratings of Tech...
What the rise of DevOps and microservices means for MSPs
As is often the case in IT, there is usually a fair amount of revisionist history applied to determining what was the original cause of certain trends. Case in point is a recent survey of 1,850 IT professionals conducted by...
What a Trump administration might mean for IT service providers
While IT issues were hardly a major focus of the 2016 presidential election, the election of Donald Trump to be president of the United States has some interesting implications for IT services providers. Trump has said little about technology issues,...
Friends don’t let friends build data centers anymore
While there may be confusion in the wake of CenturyLink’s decision to first acquire Level3 Communications for $34 billion and then sell its data centers for $2.3 billion to a consortium of private equity firms to help fund the deal,...
Appreciating the realities of IT budgets in 2017
Now that the fourth quarter is well underway, surveys tracking IT budget projections for 2017 are forecasting that IT spending next year will be anywhere from flat to up 2.9 percent. In fact, Gartner is predicting that IT services spending...
The budget help IT leaders want most from IT service providers
When it comes to IT, seeing is always believing. The trouble is that most IT organizations don’t have the time or money needed to set up a proof-of-concept (PoC) to determine if the technology solution they’re interested in actually works...
Bare metal servers gain momentum in the cloud
Bare metal servers are a growing niche of the public cloud space, and IT service providers should start paying more attention to it as the nature of the application workloads being deployed in the cloud continues to evolve. Today, a...
What MSPs can learn from the Delta outage
I should have picked up on the warning signs when I walked into the Indianapolis airport at 6:30 a.m. on Monday morning. A news crew was filming in front of Delta’s ticket counter, and a Delta representative was guiding everyone...
Delta’s data center trouble illustrates the problem with a single point of failure
No doubt you’ve probably heard about Delta’s no good, horrible, very bad week. It began early Monday morning when a power failure at its Atlanta data center led to an outage of epic proportion, causing a domino effect in which all its...
Assessing the impact of Windows 10 on MSPs
As Microsoft gears up for the second anniversary of Windows 10 next week, managed service providers should plan on seeing a lot more of the latest version of Windows on corporate desktops. Overall, Microsoft claims to have delivered more than 380 million...
