Category: Tech Insight
Ask an MSP Expert: How to help my health care customer be HIPAA compliant
Q: I just landed a new SMB customer, and they’re my first medical client. How can I make sure I’m doing all the right things to help keep my customer HIPAA compliant, as least as far as their data is...
Video: Reverse incremental backup and recovery explained
There’s a common misconception that backup techniques are interchangeable. Nothing could be further from the truth. Numerous backup techniques have evolved over time, each leveraging available technology and optimized to suit different requirements, use cases, and environments. Many techniques offer...
Ask an MSP Expert: How to respond to a customer asking about reliability
Q: I’m getting close to closing a deal with a new customer, but they’re not that comfortable with technology and seem nervous about backing things up in the cloud. They keep asking about how reliable it really is. What can...
Microsoft moving to smooth Windows 10 migration
IT service providers have made a lot of money over the years helping customers migrate to new versions of the Windows operating system, so it’s understandable if many IT service providers are getting excited about the pending arrival of Windows...
Do your customers need backup or archiving?
We often hear from our MSP Partners about conversations with customers who confuse backup with archiving. It’s easy to understand the confusion. Both relate broadly to data protection, so it’s natural to assume one solution can serve both archiving and...