Results for: tip tuesday
Top highlights of 2024 on SmarterMSP.com
2024 has been a busy year for SmarterMSP.com. Our team has curated content to help managed service providers (MSPs) enhance their business, sales, and marketing strategies, stay ahead of emerging trends and cyber threats, and, most importantly, prioritize customers. As...
Finding motivation to do more for the channel
CompTIA, a non-profit trade association that issues professional certifications for the IT industry, recently named Lauren Beliveau, senior content marketing specialist at Barracuda MSP, as one of their 2019 ChannelChangers. ChannelChangers are technology professionals who serve as up-and-coming leaders with...
It is time for MSPs to embrace agentic artificial intelligence (AI)
I am willing to bet that almost every managed service provider (MSP) will, or at the very least, experiment with agentic AI in 2025. Rapid advances of large language models (LLMs) to probabilistically manage tasks have led IT vendors, IT...
The SOC case files: Play ransomware targets manufacturing firm
Incident summary A U.S.-based manufacturing company was recently targeted by the Play ransomware group in the early hours of the morning. The attackers broke into an under-protected domain controller at 1:00 am. At 3:20 a.m. the gang attempted to execute...
SMBs are relying more on data to drive decisions
A global survey of 2,362 executives working for small to medium-sized businesses (SMBs) suggests there is a much greater appreciation for the value of data among organizations that have historically tended not to invest as heavily in tools and platforms...
Using AI to cross-sell and upsell
Increasing revenue, particularly with a good margin, is a major focus for any business. Many managed service providers (MSPs) find themselves in a situation where they have gotten off the ground and survived mainly through gaining passing trade with strong...
Cybersecurity Threat Advisory: Citrix Bleed vulnerability actively exploited
Recently, the Cybersecurity and Infrastructure Security Agency (CISA) and the Federal Bureau of Investigation (FBI) released a cybersecurity advisory warning that ransomware groups are actively exploiting the ‘Citrix Bleed’ vulnerability. In this Cybersecurity Threat Advisory, we look at the Citrix...
An MSP’s guide to the ‘switchers’ buyer’s journey
Many small-and-medium-sized businesses (SMBs) have had experiences with managed services providers (MSPs) in some capacity. Whether it’s through break/fix or via managed services contract, today’s SMB buyers are no longer a first time MSP buyer, but more likely an MSP...
Cybersecurity Threat Advisory: Microsoft Releases Emergency Updates for Issues with Windows
Threat Update In response to critical bugs in its Patch Tuesday release for January 2022, Microsoft has released several out-of-band (OOB) updates to their Windows Server updates. After initially pulling these updates for further review on January 13, Microsoft made...
Cybersecurity Threat Advisory: Pulse Secure Zero-Day Authentication Bypass
Threat Update A zero-day vulnerability has been discovered in Pulse Secure VPN appliances and has resulted in the compromise of several U.S governmental organizations and agencies. This vulnerability allows an attacker to bypass multi-factor authentication by modifying legitimate Pulse Secure...
