Tip Tuesday: Improve cash flow with effective billing practices
If you’ve been a managed service provider (MSP) for a while, you’ve likely encountered demanding customers and overdue accounts. While there’s no foolproof way to completely resolve this challenge, improving your billing practices can help reduce the issue. Continue reading...
MSP Training: How often and what kind?
According to Barracuda Network’s Evolving Landscape of the MSP 2024 report, 38 percent of managed service providers (MSPs) offer security awareness training (SAT). However, experts say that the percentage should be much higher because of the high return on investment...
The importance of flexible deployment in email security solutions
Companies are facing an increasing array of sophisticated threats, particularly through business email channels. These threats can disrupt operations, expose sensitive data, and cost the companies millions of dollars in recovery costs, compliance penalties, and lawsuit settlements. This adds to any...
XDR roundup 2024: Ransomware rises fourfold in a year of complex threats
In 2024, Barracuda Managed XDR logged many trillions of IT events to identify the critical security threats targeting organizations and neutralize malicious activity. Threat analysts in Barracuda Managed XDR’s Security Operations Center (SOC) have drawn on this unique dataset to highlight the...
Sales & Marketing
Your flight plan for MSP Success: Knowing your audience and value proposition
For managed service providers (MSPs) striving to grow and stand out in a competitive market, a clear and actionable marketing strategy is essential. Much like preparing for a successful flight, knowing your audience and defining your unique value proposition are...
What does it mean to be a PRO MSP?
At my managed service provider (MSP) marketing agency, Tech Pro Marketing, the word PRO is in our name, but in recent years, it’s also become somewhat of a mantra. To me, it’s all about results and relationships. Results are everything...
Barracuda’s Channel Chiefs on working with partners, innovations, and more
We are excited to share that CRN has named Barracuda’s Patrick O’Donnell, senior vice president of Americas sales, and Greg Saenz, vice president of channels for the Americas, to its prestigious list of 2025 Channel Chiefs. CRN releases the annual Channel Chiefs list, showcasing the...
Security
Proactive strategies for MSPs to tackle cross-border cyber risks
Cyber risks that begin in one place tend to spread worldwide. This means managed service providers (MSPs) must look beyond their clients’ cubicles to see what is going on in other parts of the world so they are not caught...
Medusa ransomware and its cybercrime ecosystem
Greek mythology says the Medusa was once a beautiful woman until Athena’s curse transformed her into a winged creature with a head full of snakes. Because of her power to petrify anyone who looked directly upon her face, she is...
The rise of AI PCs: A new endpoint MSPs will soon encounter
Managed service providers (MSPs) in the age of artificial intelligence (AI) will soon see a different type of endpoint, known as AI PCs, on the networks they manage. AI PCs simplify the process of building AI models and running inference...
Better Business
Breaking barriers: A conversation with Barracuda’s female trailblazers
March holds special significance as both Women’s History Month and International Women’s Day (IWD) happen this month, with IWD observed on March 8. This day unites communities globally to honor the incredible accomplishments, contributions, and progress of women throughout history. It...
“Script Kiddies” get hacked—what it means about the cybercrime economy
The discovery of a Trojan disguised as software to help low-skill hackers build XWorm RAT malware indicates the maturity and complexity of the thriving cybercrime economy—and it reminds us that there’s no honor among thieves. Imagine that you are an ambitious...
MSPs: Bridging the cybersecurity talent gap
In a 2023 paper, the National Institute of Standards and Technology (NIST) found that 1,129,659 people were employed in cybersecurity in the U.S. workforce. However, there were over 660,000 openings, a cybersecurity talent gap that experts say has only widened...
Tech Insight
Tech Time Warp: The great Michelangelo scare
Thirty years ago, PC users worldwide were left saying “Huh?” after the much-hyped Michelangelo virus turned out to be, well, not much. Learn what the virus’ enduring legacy might say more about the media than about a security risk in...
Tech Time Warp: LISP programmer’s manual published
The artificial intelligence (AI) tools you use today have their roots in a programming language first released to the public 65 years ago. On March 1, 1960, the AI group led by John McCarthy at the Massachusetts Institute of Technology...
Tech Time Warp: An APT programming language
In conjunction with research centers like the Massachusetts Institute of Technology (MIT), the defense industry drove many rapid technological advances post-World War II. That’s where Douglas T. Ross and his team significantly sped up manufacturing with the development of the...