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SOTEC GmbH, headquartered in Laudenbach, Germany, is one of the leading IT systems integrators and service providers in the Rhein Neckar metropolitan area in southwestern Germany. Serving small businesses and enterprises, the company provides consultancy, security, GDPR compliance, and infrastructure management services throughout the IT life-cycle for workstations and data centers.

As owner and managing director, Oliver Fritz shares, “Our service and consultancy business accounts for more than 65 percent of our profits and we expect this to continue to grow as we respond to clients’ security and compliance needs.”

Security protection needed for GDPR compliance

The company’s main challenge today is helping its clients put effective security protection in place to achieve compliance with the General Data Protection Regulation (GDPR). To help clients meet GDPR requirements, Oliver and his team developed a process called the 3-Step Model. This includes:

    • A thorough risk analysis and security assessment of a client’s hardware, software, and services infrastructure
    • Detailed reports that indicate the security recommendations required
    • The implementation steps to achieve GDPR conformity.

He explains, “Our 3-Step Model is critical for state-of-theart security. It provides an effective way for us to ensure businesses are GDPR ready and gives us a unique selling point and competitive advantage. The challenge is making this happen very efficiently across our customer base.”

Barracuda RMM fits the 3-step model for GDPR

Oliver uses the cloud version of Barracuda RMM and chose this for its ability to easily integrate
with Office 365 environments, private cloud solutions, as well as home office and mobile devices.
Oliver believes the RMM platform along with its security assessment, asset management, integrated antivirus, alerting, patch management, and customized reporting capabilities are key elements in SOTEC’s 3-Step Model for GDPR compliance.

He explains, “GDPR requires a comprehensive RMM solution like Barracuda RMM to meet the requirements for a state of-the-art-security system. Using the Barracuda RMM, we can perform security assessments very easily and efficiently across all customer locations, identify where security protection is needed, start implementing the services and provide reports that show exactly how we are improving security – all from the RMM platform. We also deploy the solution at our customer sites as the final step, enabling us to continuously monitor and manage their IT environments.”

Barracuda RMM helps MSP win new business

According to Oliver, his 3-Step Model has become an effective customer acquisition tool and Barracuda RMM has made this possible.

He explains, “We use Barracuda RMM for most aspects of our 3-Step Model and also sell the solution as part of an information security management system (ISMS). We’ve been able to not only help customers with their GDPR compliance needs, but win new business through the new service model.”

To learn more about how to protect your customers with a remote monitoring and management, visit our Barracuda RMM page.

To learn how other Partners are improving their businesses, check out Barracuda MSP’s collection of Success Stories.

Want to save this success story for easy reference and sharing? Download the PDF.

Photo: Anton Prado PHOTO / Shutterstock

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Lindsay Faria

Posted by Lindsay Faria

As Director of MSP Marketing, Americas, at Barracuda, Lindsay Faria is dedicated to empowering Barracuda MSP partners to grow their businesses by providing tools and information to make marketing and selling their data protection services as effective, fast and easy as possible.

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