Tag: AI
AI is on track to transform managed services in 2024
Artificial intelligence is all the rage these days, but many managed service providers (MSPs) have been making use of it in some capacity for years. The main difference is with the rise of generative AI. It’s now becoming possible to...
Optimism for IT spending in 2024
A survey of 1,000 business leaders in North America and Western Europe conducted by Endava, a provider of managed services, finds a full 81 percent are optimistic about where the economy is heading, with 75 percent planning IT spending and...
Cyberthreat predictions for 2024 from Barracuda’s security frontline
Predicting the future is difficult, but you can anticipate what is likely to happen by looking at how things have evolved over the past year. This year again, Barracuda asked colleagues who work on the security frontline, from XDR and offensive...
Focus on self-service to elevate your MSP business
A modern MSP needs to have several customer-facing employees on their team in today’s business landscape. This may include a sales team that can articulate your business’s value proposition, customer service staff to resolve issues, technicians for customer onboarding, and...
The race to deliver managed generative AI services is on
While there is a massive amount of interest in all things relating to generative artificial intelligence (AI), the number of organizations that have the skills and resources required to fully exploit it remains limited. Under the hood of generative AI...
Becoming a smarter MSP with AI-powered automation
The problem with being a ‘smarter’ MSP is that it may often require investment. For those who don’t have a rainy day fund set aside, it would mean dipping into the revenue to stay competitive and maintain margin, which can...
MSPs must place training bets carefully
There has always been a fine line between when an emerging IT platform creates enough demand for managed services and when it essentially becomes a commodity that most internal IT teams can manage on their own. Timing that transition is...
Ask an MSP Expert: Mastering cold-calling in 2023
As a managed service provider (MSP), you are constantly looking for ways to grow your business. Many are using cold-calling, a standard sales outreach technique, to mine for more business. However, it’s no secret that many grapple with the perceived...
Pioneers in Tech: Happy birthday to AI pioneer John McCarthy
This week’s Pioneers in Tech takes a look at John McCarthy, the technology pioneer who coined the term “AI” back in 1955. Born Sept. 4, 1927, McCarthy first used “AI” in his proposal for the 1956 Dartmouth Conference, a gathering...
AI drives the need for managed cybersecurity resiliency services
It is becoming more apparent that phishing attacks that compromise credentials are linked to the rise of artificial intelligence (AI). These attacks will only increase in volume and sophistication, and more organizations must focus on limiting the scope of damage...
