Tag: AI
Evolution of cybersecurity: The rise of XDR in the 2020s
As part of our 5-part series on the evolution of cybersecurity, the fifth and final entry highlights the need for manageability and visibility as the frequency of cyberattacks increased sharply, coupled with a shortage of cybersecurity professionals, and the growth...
Tip Tuesday: How to train your team to work alongside AI
Artificial intelligence (AI) is rapidly becoming more readily available and beginning to change many processes. The progress has caused many managed service providers (MSPs) to explore how their teams could use the technology to improve workflows. If you’re considering that...
2024 forecasted cybersecurity trends
The new year always brings a panoply of possibilities and promises. No one knows the future, so it becomes a blank canvas upon which we can all project our aspirations and whims. However, the future can also be full of...
Year in review: 2023’s top cybersecurity headlines
This year kept cybersecurity specialists busy and often staying up late. There were plenty of headlines and news stories that cybersecurity experts consider the most consequential of 2023. From significant ransomware attacks, AI-infused malware, state-sponsored mischief, evolving threats, and a...
2024 MSP opportunity: Helping establish AI building-blocks
Just about every organization will be experimenting with artificial intelligence (AI) in the coming year. Many of them will quickly discover that operationalizing AI will require them to get their data management house in order. After all, no matter how...
A look back at the top cybersecurity trends of 2023
December is the time when we pause and reflect on the past year. Keeping with the mantra that the past is a prologue, looking at what occurred may help us understand and prepare for what is coming. This week, we’re...
AI is on track to transform managed services in 2024
Artificial intelligence is all the rage these days, but many managed service providers (MSPs) have been making use of it in some capacity for years. The main difference is with the rise of generative AI. It’s now becoming possible to...
Optimism for IT spending in 2024
A survey of 1,000 business leaders in North America and Western Europe conducted by Endava, a provider of managed services, finds a full 81 percent are optimistic about where the economy is heading, with 75 percent planning IT spending and...
Focus on self-service to elevate your MSP business
A modern MSP needs to have several customer-facing employees on their team in today’s business landscape. This may include a sales team that can articulate your business’s value proposition, customer service staff to resolve issues, technicians for customer onboarding, and...