Tag: customer focus
Your biggest client might not be the most profitable
Your biggest client might not be the most profitable
As the owner of an IT Solution Provider or Managed Service Provider (MSP) business, if I asked you who was your biggest client, you’d probably be able to tell me. Our thoughts immediately jump to the client who brings us...
Aligning with the customer for a common cultural base
Aligning with the customer for a common cultural base
As we all know, customers come in all shapes and sizes. They have differing points of view on what they want and what you, as the MSP, can provide. This, unfortunately, creates a major issue. Your sales force is not...
You could learn a lot by watching Amazon
You could learn a lot by watching Amazon
You could learn a lot by watching what Amazon does as a company. It may be much larger than yours, but there are certain actions and guiding principles from the company that are worth paying attention to.
