Tag: MSP opportunity
Bots with conversational interfaces come to Managed Services
Managed service providers (MSPs) should start moving now toward incorporating conversational interfaces into their customer service applications. Chat bots that rely on natural language interfaces are already employed on the Web. The next wave of these bots, however, will support...
Spending survey indicates MSPs are holding, but not gaining, ground
One of the first IT spending forecasts for 2020 contains both good and somewhat disappointing news for managed service providers (MSPs). Based on a Spiceworks survey of 1,105 IT leaders in the U.S. and Europe, spending driven by the need...
Survey finds increased appreciation for external IT service provider expertise
Far too many leaders of small to medium businesses (SMBs) still don’t appreciate the strategic role IT can play in the success of their organizations. However, a survey of 250 business executives at organizations with $5 to $50 million in...
MSPs can go to the dogs
Everyone knows about the importance of safeguarding health data, and the incredible connectivity that is transforming healthcare. Hospitals and doctors’ offices are now cyber hubs dispensing medical wearables, promoting telemedicine, and building connected clinics. However, in their rush to corner...
Survey highlights growing shift in IT attitude among customers
When it comes to prospective customers, managed service providers (MSPs) often find themselves trying to navigate between two extremes. On one hand, there are organizations with highly competent IT teams that feel they are the equal with MSPs in terms...
Document sharing chaos creates opportunity for MSPs
There’s no doubt that document sharing in the cloud has been a boon to productivity, but as it turns out, there can be too much of a good thing. A recent survey of 150 professionals working in enterprise organizations conducted...
Opportunities for MSPs abound as IoT adoption starts to mount
A pair of studies suggest that the Internet of Things (IoT) opportunity for managed service providers (MSP) in the months and years ahead is about to increase, as organizations start to significantly increase their level of investment. A new report...
Software licensing chaos creates unique opportunity for MSPs
It’s no secret that software licensing models across the IT industry are chaotic. Software providers typically offer a mix of licensing options, spanning everything from subscriptions and usage-based licensing models, to traditional perpetual licenses that enable organizations to continue to...
Fallout from high profile breaches will have major impact on IT service providers
A recent series of high-profile data breaches is likely to have a profound impact on IT service providers for years to come.
MSPs need to make some tough strategic decisions
There’s an old African proverb that notes when elephants fight, it is the grass that suffers. These days in the land of IT, the elephants that are doing the fighting are cloud service providers and manufacturers of traditional IT infrastructure...
