Tag: MSP tips. business growth
Run your MSP like a SaaS Company
Many MSP owners I’ve spoken with have said that the hardest part in sales is getting the permission to impress a prospect in the first place. Most potential clients are getting support from a competitor and they might not be...
Bots with conversational interfaces come to Managed Services
Managed service providers (MSPs) should start moving now toward incorporating conversational interfaces into their customer service applications. Chat bots that rely on natural language interfaces are already employed on the Web. The next wave of these bots, however, will support...
Big hat, no cattle: Walking the walk as an MSP
It’s easy to have lofty ideals in the MSP space without sticking to them. Texas even has a phrase for people like that: “Big hat, no cattle.” The expression comes from the days when herding cattle was a common way...
MSPs should start investing in the banking industry
Financial firms have long been at the forefront of malware attacks. In fact, a report released this year shows that a full 25 percent of attacks are aimed at businesses in the finance industry. The reasons for “virtual bank robberies”...
MSPs need to embrace Kubernetes to drive hybrid cloud computing
Hybrid cloud computing seems to be one of those goals everyone wants to achieve, but no one is quite sure how to accomplish. Most cloud computing platforms are managed today in isolation from one another. If a managed service provider...
MSPs can go to the dogs
Everyone knows about the importance of safeguarding health data, and the incredible connectivity that is transforming healthcare. Hospitals and doctors’ offices are now cyber hubs dispensing medical wearables, promoting telemedicine, and building connected clinics. However, in their rush to corner...
Survey highlights growing shift in IT attitude among customers
When it comes to prospective customers, managed service providers (MSPs) often find themselves trying to navigate between two extremes. On one hand, there are organizations with highly competent IT teams that feel they are the equal with MSPs in terms...
The 85/15 disconnect slowing down MSPs
In the MSP field, we pride ourselves in our technical knowledge. After all, that is where our clients rely on us. Although that technical space may be where we feel most comfortable, it’s not where we generate profits. No, 85...
Document sharing chaos creates opportunity for MSPs
There’s no doubt that document sharing in the cloud has been a boon to productivity, but as it turns out, there can be too much of a good thing. A recent survey of 150 professionals working in enterprise organizations conducted...
This Labor Day, MSPs should rethink their IT staffing strategy
During the upcoming Labor Day holiday weekend, most leaders of managed service providers (MSPs) will turn their thoughts to IT staffing issues. After all, the success of any MSP basically comes down to how they manage their IT talent. The...
