Month: February 2018

Ask an MSP Expert: How to help customers understand the value of a managed service agreement

Ask an MSP Expert: How to help customers understand the value of a managed service agreement

Q: I’m having a hard time converting the last of my break-fix customers to a managed service contract. How do other MSPs show small business customers the value in IT services, and how can I convince the last my break-fix...

/ February 12, 2018
Tech Time Warp: Garry Kasparov’s Rage Against the Machine

Tech Time Warp: Garry Kasparov’s Rage Against the Machine

The precarious relationship between man and machine has always preoccupied the technologically minded. Computer genius Alan Turing was asking “Can machines think?” as early as 1950. Few of us, though, have devoted as much time to the question—or been as...

/ February 9, 2018
Cloud 5: Microsoft’s free OneDrive gambit, everyone loves Kubernetes

Cloud 5: Microsoft’s free OneDrive gambit, everyone loves Kubernetes

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find. Before we jump into this week’s links, please have a look at one of...

/ February 9, 2018
Forecast sees massive reduction of traditional data centers by 2021

Forecast sees massive reduction of traditional data centers by 2021

Cisco made a brazen prediction in its Global Cloud Index report this month. The company forecast that by 2021, just three years from now, only 6 percent of workloads would be processed in what they called traditional data centers. That means...

/ February 8, 2018
Modernization of healthcare IT creates major MSP opportunity

Modernization of healthcare IT creates major MSP opportunity

There’s not a lot of specifics available yet in terms of how a new alliance between Amazon, JP Morgan Chase, and Berkshire Hathaway will lead to reduce healthcare costs for their employees. The assumption is that all three companies will...

/ February 8, 2018
Gary Pica: 3 best practice strategies for MSP pricing models

Gary Pica: 3 best practice strategies for MSP pricing models

Determining your managed service provider pricing can feel like “damned if you do, damned if you don’t.” Charge too much, and you’re unable to stay competitive. Charge too little, and you undercut your business, leaving you without the revenue you...

/ February 7, 2018
Fast and furious advances in AI are now coming to MSPs

Fast and furious advances in AI are now coming to MSPs

Today, most IT workers can be forgiven for assuming that the complexity of the tasks involved means it’s unlikely advances in artificial intelligence (AI) are likely to impact them any time soon. But as managed service providers (MSPs) continue to...

/ February 6, 2018
Ask an MSP Expert: How can I get more testimonials to boost my sales?

Ask an MSP Expert: How can I get more testimonials to boost my sales?

Q: Convincing customers to move over to a managed service contract isn’t easy. To help boost my managed service sales and get more customers on board, I want to get more testimonials from businesses we’ve helped. How can I get...

/ February 5, 2018
Tech Time Warp: First published reference to vaporware

Tech Time Warp: First published reference to vaporware

In Texas, they call it “all hat, no cattle.” In Silicon Valley, they call it vaporware, and the first use of the term was in a Feb. 3, 1986, Time Magazine article by Philip Elmer-DeWitt about the delayed release of...

/ February 2, 2018
Cloud 5: Google reveals its cloud revenue, SAP makes big cloud bet

Cloud 5: Google reveals its cloud revenue, SAP makes big cloud bet

Welcome to The Cloud 5, our weekly feature where we scour the web searching for the five most intriguing and poignant cloud links we can find. Before we jump into this week’s links, please have a look at one of...

/ February 2, 2018