Survey
Survey sees downturn driving more reliance of MSPs

Survey sees downturn driving more reliance of MSPs

A survey of 500 IT leaders in the U.S. and United Kingdom (UK) suggests managed service providers (MSPs) might have more to gain than lose during an economic downturn.

/ October 20, 2022
random acts of marketing
5 Ways to Convert Marketing Leads to Sales Opportunities

5 Ways to Convert Marketing Leads to Sales Opportunities

The No. 1 reason SMB companies abandon their lead generation strategies is that they don’t believe they got results. Companies invest time and money, but when they look back on their sales results, they can’t attribute closed sales directly to...

/ October 19, 2022 / 15 Comments
FBI warns of unpatched medical devices

FBI warns of unpatched medical devices

Industry experts have long been apprehensive about the cybersecurity vulnerabilities posed by the increasing number of IoT medical devices. “Wearable devices are often rushed to market, with little thought to cybersecurity,” says William Hodges, a cybersecurity expert in Miami. “A...

/ October 18, 2022
How to keep your customers happy and profitable

How to keep your customers happy and profitable

To paraphrase Jane Austin, it is a truth universally acknowledged, that an MSP in possession of a good fortune, must be in want of happy customers. The fact is, happy customers tend to be more profitable than those who are...

/ October 11, 2022

Sales & Marketing

Is your website optimized, MSPs?

Is your website optimized, MSPs?

As an MSP, your website is your primary marketing tool, and it is important to capitalize on Search Engine Optimization (SEO) to maximize the effectiveness of this primary marketing tool. According to Raj Khera, a three-time CEO, author, and SEO...

/ November 17, 2022
What to do when your website content doesn’t convert leads

What to do when your website content doesn’t convert leads

You’ve designed your website following SEO best principles. Web traffic is up. And yet, the phones are silent. Tumbleweeds roll through your salespeople’s inboxes. What gives? It’s simple. Your website content development strategy isn’t primed for conversion.

/ November 9, 2022
Understanding your sales funnel leads to better sales productivity – Part 1

Understanding your sales funnel leads to better sales productivity – Part 1

Since the sales funnel is a visual representation of your sales process, you can learn a lot by looking at its shape. A good sales funnel should be wide at the top, where new leads enter and start their journeys...

/ October 26, 2022
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Security

Software Threat
Beware of the growing software supply chain attacks

Beware of the growing software supply chain attacks

Software supply chain attacks have been increasingly bedeviling the IT space. Recent statistics bear out the dangers of these attacks. According to a study by Israel-based Argon security: Supply chain attacks grew by more than 300 percent in 2021 over...

/ December 7, 2022
Software Bills of Material (SBOM) – the next managed services opportunity

Software Bills of Material (SBOM) – the next managed services opportunity

There’s a lot of focus these days on the security of open source software that is shining a spotlight on how dependent organizations have become on code created by third-parties that finds its way into multiple applications. Most of that...

/ December 7, 2022
Set your MSP up for success by ‘building with the end in mind’

Set your MSP up for success by ‘building with the end in mind’

As an MSP owner or manager, regardless of whether you are currently planning an eventual exit, you should always be looking at ways to improve the business, processes, and add value to your MSP where you can. In my MSP.blog,...

/ December 6, 2022
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Better Business

SMBs need to invest in cybersecurity

SMBs need to invest in cybersecurity

A raft of recent reports highlight the threat SMBs face from ransomware and other lurking cyber dangers. Much of the attention has been focused on critical infrastructure: dams, power plants, utilities, and election systems. But for SMBs, essential infrastructure backbones...

/ November 28, 2022
Special offers can turn prospects into customers

Special offers can turn prospects into customers

As an MSP, customer loyalty can be a challenge – but first, there is the need to turn a prospect into a customer. These two areas can be inextricably linked: if an MSP operates as a completely open entity where...

/ August 31, 2022
Cutting through the complexity of MSP profitability

Cutting through the complexity of MSP profitability

Do you know if any of your customers are losing you money? It is often reported that any organisation’s profits follow the Pareto principle: 80 percent the profits come from the top 20 percent of the customers.  Although this is...

/ August 10, 2022 / 6 Comments
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Tech Insight

Tech Time Warp: Apple, Quicktime, and the long-forgotten San Francisco Canyon Company

Tech Time Warp: Apple, Quicktime, and the long-forgotten San Francisco Canyon Company

Apple’s business strategy includes software and hardware innovations, intuitive user experiences, and attractive product design that is catnip to the creative set. But another arrow in Apple’s quiver is the hard-fought intellectual property lawsuit. Let’s get into this week’s Tech...

/ December 2, 2022
Tech Time Warp: The malware RAT known as Regin

Tech Time Warp: The malware RAT known as Regin

On Nov. 25, 2014, the Cybersecurity and Infrastructure Agency (CISA) issued an alert about Regin, a “sophisticated backdoor Trojan used to conduct intelligence-gathering campaigns.” Journalists reported the entities affected by Regin included airlines, telecom companies, energy companies and private individuals....

/ November 25, 2022
Tech Time Warp: Long Before FTX, There Was DigiCash

Tech Time Warp: Long Before FTX, There Was DigiCash

The headlines about the FTX cryptocurrency scandal likely either having you scratching your head or ruing your investment decisions. But FTX is hardly the first such company to declare bankruptcy. One of the first electronic currency platforms, DigiCash, lasted for...

/ November 18, 2022
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