Month: November 2019

Tech Time Warp: Columbia researchers find IoT vulnerability

Tech Time Warp: Columbia researchers find IoT vulnerability

The headlines were inflammatory in every sense of the word: In November 2011, two Columbia University researchers recognized a security vulnerability in HP printers and set one ablaze. Professors Salvatore Stolfo and Ang Cui realized that every time an HP...

/ November 29, 2019
Ten technology trends MSPs can be thankful for in 2019

Ten technology trends MSPs can be thankful for in 2019

The arrival of Thanksgiving once again presents an opportunity for managed service providers (MSPs) to take stock of the opportunities that lay before them. With the spirit of the holiday in mind, here are ten technology trends benefiting MSPs, as...

/ November 28, 2019
Cities have a massive need for cybersecurity

Cities have a massive need for cybersecurity

Cities are increasingly making headlines for being crippled by ransomware and other attacks. Such vulnerability isn’t surprising, since municipalities have a growing number of attack vectors and a pool of taxpayer or insurance money that hackers find too tempting to resist....

/ November 27, 2019
Percentage of revenue organizations are investing in IT increases sharply

Percentage of revenue organizations are investing in IT increases sharply

A global survey of more than 2,500 business and technology leaders conducted by the research firm ESI ThoughtLab, on behalf of Cognizant, a provider of IT services, suggests that the amount of money organizations are willing to invest in IT...

/ November 26, 2019
The MSP’s Bookshelf: Never Split The Difference – Negotiating As If Your Life Depended On It

The MSP’s Bookshelf: Never Split The Difference – Negotiating As If Your Life Depended On It

When it comes to pricing and packaging your managed service offering, you might question whether your SMB customers are getting a good deal—or if your offering is too good to be true. Managed services don’t need to be commoditized. In...

/ November 25, 2019
Ask an MSP Expert: What are some factors to consider before switching our RMM?

Ask an MSP Expert: What are some factors to consider before switching our RMM?

Q: My existing contract with my RMM vendor is coming up and I am contemplating on switching vendors. I want to make sure that I am using the best tool for my budget and needs. I manage roughly 500 endpoints...

/ November 25, 2019 / 2 Comments
Tech Time Warp: Pixar captures moviegoers’ hearts with computer animation

Tech Time Warp: Pixar captures moviegoers’ hearts with computer animation

On November 22, 1995, the release of Toy Story not only introduced Woody and Buzz Lightyear to audiences, but also it represented the culmination of more than 16 years of work and innovation from some of the biggest names in...

/ November 22, 2019
Shift to network services on Kubernetes and containers is underway

Shift to network services on Kubernetes and containers is underway

Cloud-native container technologies are about to extensively transform networking services. At the KubeCon + CloudNativeCon 2019 conference earlier this week, a demonstration of how a software-defined wide area network (SD-WAN) network built on top of a Kubernetes cluster that accessed...

/ November 21, 2019
Winterizing your IT

Winterizing your IT

From a cybersecurity standpoint, cold and snow don’t make the top 10 list of concerns. Unless snowflakes and sleet pellets become WiFi-connected, winter weather poses little threat. Still, the onset of winter requires some basic preparation for MSPs. Just like...

/ November 20, 2019
Adding AI to your IT help desk could make you more productive

Adding AI to your IT help desk could make you more productive

Imagine it’s 10:00 pm and somehow you have managed to run over your laptop. Typically, that would mean a night of anxiety, waiting until the morning to contact your IT pro to start the process of replacing it. Now imagine...

/ November 19, 2019